topic Re: Hotspot does not work. in Get Support

Hotspot does not work.

Metatrix — Thu, 06 Jan 2022 07:47:51 GMT

Hi there.

Today, even though I've been with public mobile for years, I am starting to look for a new service provider because of this issue. I imperatively need to be able to use my cellphone's data on my laptop using hotspot and tethering.

When I try to connect with the wi-fi hotspot, it says that I'm connected, but without internet access.

When I try to connect with the USB tethering, it simply does not give me access to my public mobile's data (it only works if I connect my cellphone to my house's wifi, then I share this connection with my laptop, which is useless. I need to share my mobile data).

My laptop can successfully connect to any other wi-fi. So it's not the laptop.

I tried my friend's hotspot and he has a Samsung galaxy s7 just like me but with another service provider; it works just fine. So it's not the model of the phone.

I tried another friend's hotspot, a friend who this time has a different phone but is also with public mobile, and it does not work; the same problem arises.

So the problem is really identified to be with public mobile's service.

Now, before someone redirects me and tells me to look into other threads with the same problem, I have already done that. So if you are a tech from public mobile, please, go look at all the "solutions" that I've already tried before telling me to try them.

I already did. There are a lot of them. None worked.

This thread down here sums it up. Since days past, I have tried everything and all variations of those solutions, without exception, and without any result :
https://productioncommunity.publicmobile.ca/t5/Getting-Started/Wifi-Hotspot-Does-not-Work/td-p/206404

My laptop is an Asus Zenbook, and my phone is a Samsung Galaxy S7 if that helps.

The only thing I could think of, but I don't think it matters, is that I bought the phone in the USA. Could this be the cause? It shouldn't, a phone is a phone, right?

I would love to stay with public mobile, and if someone can help fix this, I will!

Thank you in advance for your time.

Re: Hotspot does not work.

Dunkman — Sun, 30 May 2021 18:47:50 GMT

@Metatrix

Maybe screenshot your APN settings. There might be a few suggestions about adjustments. Network reset of phone?

If you tried everything and nobody else in the community has any better ideas, you might want to submit ticket for moderator assistance.

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator. Type: hotspot issue. Follow the prompts to submit ticket.

Re: Hotspot does not work.

esjliv — Sun, 30 May 2021 19:35:09 GMT

@Metatrix well written post, and some good trouble shooting.

I was going to suggest a RESET of your Network Settings; it would not hurt to do this.

Interesting another Public Mobile device, one of your friends, has the same issue.

Are you able to use Data normally through your phone (with your wifi toggled off), without trying to hotspot it?

Re: Hotspot does not work.

Anonymous — Sun, 30 May 2021 19:10:25 GMT

you bought the phone is not matter from where . a phone is a phone, your right.

but i know that issue is not to Public Mobile service issue. that the issue is with your device's software. but you can try it,

but can you check it out for you APN Settings On Android Phones

HERE

and i love to research about it
and i found something maybe is will help you i'm not sure about it because you need to try in your device you know.

1.click HERE

2. click HERE

3. click HERE

4. click HERE

i hope you will getting a help for it

you need to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here. You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck

Re: Hotspot does not work.

computergeek541 — Sun, 30 May 2021 19:06:43 GMT

@Metatrix

I do not believe that this is a Public Mobile issue. To make that conclusion, you'll want to try your SIM card in another phone I strongly suspect that the issue is with your device's software. Some carrirers have manufacturers of devices sold by them disable the hotspot feature. I can say that hotspot does work at Public Mobile.

One thing to try might be to add the following to the APN type field:

dun

Re: Hotspot does not work.

Anonymous — Sun, 30 May 2021 19:22:28 GMT

@Metatrix : What has changed? Did this used to work? Any updates on laptop or phone? Can you try either 2.4ghz or 5ghz on either side?

Re: Hotspot does not work.

Metatrix — Sun, 30 May 2021 20:01:15 GMT

"To make that conclusion, you'll want to try your SIM card in another phone"

I actually just tried someone else's SIM card in MY phone, and I was able to hotspot the internet. So the public mobile service is now certainly the problem.

I mean, internet connection is an exchange of information, so it takes at least two sides, so of course there are other elements involved. Considering that other people can use public mobile's service and hotspot without any problem, it means that, of course, not everything is wrong about public mobile's service. I'm sure it works just fine with many people.

BUT, in my case, the problem is obviously and without a shadow of a doubt arising from them.

My phone's hotspot is working perfectly fine with other SIM cards,
the model of my phone is out of the equation and
my laptop has perfectly good wi-fi connectivity with everything else

"One thing to try might be to add the following to the APN type field:

dun"

Adding dun is one of the first things I tried.

Before taking your precious time to suggest to me things like a tutorial on basic tethering setup or applying an easy to find APN tweak, I suggest that you evaluate the extent of effort and research I already put into my problem and the level of understanding of it that I already have based on my previous comment. you don't have to guess, just click the link I provided and you'll see what I have been working with (carefully and extensively).

Thank you for your intent to help, it is appreciated.

Do you still think the problem could be with my device's software now that I have tried someone else's SIM card and successfully used my phone's hotspot to share the connection with my laptop?

Re: Hotspot does not work.

BCW — Sun, 30 May 2021 20:01:36 GMT

I am a new PM user, just tried the hotspot with my iphone and ipad and also with another iphone.
Same results the hotspot does not work.

This is a important feature.

Re: Hotspot does not work.

Metatrix — Sun, 30 May 2021 20:10:39 GMT

"I was going to suggest a RESET of your Network Settings; it would not hurt to do this."

Yup, I did try that. Actually a few times, in between other tweaks that I thought might have a better chance to work if I reset again.

"Interesting another Public Mobile device, one of your friends, has the same issue."

Right? This fuels the now quite proven indeed theory that Public Mobile is the major issue, at least regarding my situation.

"Are you able to use Data normally through your phone (with your wifi toggled off), without trying to hotspot it?"

Yes. I use it all the time. At home, I use my wi-fi but when on the road (I do uber eats deliveries) I do disable the wi-fi and therefore I run only on my personal data.

I think the problem has to do with a conflict between some obscure public mobile networking protocols and my laptop's. But that is just an inspired guess and it does help me investiguate further as I do not have the qualifications to make anything useful of this guess...

Re: Hotspot does not work.

gpixel — Sun, 30 May 2021 20:15:14 GMT

@Metatrix

do you have 2 APN types or just 1?

Re: Hotspot does not work.

Metatrix — Sun, 30 May 2021 20:16:30 GMT

"Maybe screenshot your APN settings. There might be a few suggestions about adjustments."

Well, the public mobile APN settings for Samsung galaxy s7 are quite clear. Also, between adding dun, changing the MVNO, and checking the correct spelling and casing of everything, there is nothing so deep in the APN settings that my hours of tweaking and following extensives posts about it would have missed, really.

"If you tried everything and nobody else in the community has any better ideas, you might want to submit ticket for moderator assistance.

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator. Type: hotspot issue. Follow the prompts to submit ticket. "

Yeah thanks, I guess I'll try that this might be my last straw.

Re: Hotspot does not work.

darlicious — Sun, 30 May 2021 20:17:53 GMT

@Metatrix

It sounds like its your sim card that is the problem. Have you had it awhile?That seems to be the one factor that you haven't been able to get around. The moderators can reset your account and reprovision the sim card to see if that changes anything.

Sim cards are currently $4.99 at CCS so replacing your sim card could solve the issue but I can't say for sure. If it does resolve the issue after asking the moderators to do everything on their end then you could ask for a credit on your account. (save the reciept)

Re: Hotspot does not work.

Metatrix — Sun, 30 May 2021 20:19:14 GMT

You should read the link I posted on my original post. It is a thread that has many solutions to this problem, and it has been solved for many people, one of them might work for you.

Re: Hotspot does not work.

gpixel — Sun, 30 May 2021 20:20:59 GMT

@Metatrix

I can confirm that my hotspot is working on my laptop. so pm in general is not the issue...

Re: Hotspot does not work.

gpixel — Sun, 30 May 2021 20:22:17 GMT

@Metatrix screenshot your mobile hotspot settings so we can see what they look like

Re: Hotspot does not work.

totalUser — Sun, 30 May 2021 20:22:40 GMT

Can you try different phone? A relative of mine couldn't do it on umidigi they had to borrow a nokia and had no issues

Re: Hotspot does not work.

Metatrix — Sun, 30 May 2021 20:35:35 GMT

I have tried virtually every possible mobile hotspot configuration.

Please read the linked thread I provided in my original post, and consider that I have very calmly and carefully tried everything related to the APN that could be directly or indirectly pointed to in there.

Then please consider that I have spent days not just tweaking, but also understanding what Access Point Networks are and what their various categories are.

Then consider that I have mentioned this in my previous post because I was foreseeing that people would suggest simple things that I have done many times and that I do not want to spend time doing all those things again and therefore have given sufficient information for people to realize exactly where I am at in this process.

Then considering all this, if you still think you have an angle on my problem that has to do with the APN settings, and that it has never been mentioned before, then please tell me what this angle is.

People have suggested many APN tweaks in previous threads and I have tried them all. Please, go look at those and come back 🙂

Thank you for your willingness to help.

Re: Hotspot does not work.

Metatrix — Sun, 30 May 2021 20:40:09 GMT

I cannot at the moment, because I don't have access to another phone.

I could try for troubleshooting purposes, but it wouldn't help much even if I can make it work on some other phone. Because I do not intend to change my phone in order to stay with public mobile. If I had a cheap phone I would consider it, but I paid too much for it.

I'd rather go with Videotron, I tried their SIM card and I can hotspot their internet without any problems.

Re: Hotspot does not work.

Metatrix — Sun, 30 May 2021 20:42:30 GMT

Good thinking, but it's not that. I tried my friend's phone (he is with PM) and it had the same problem, even though his SIM card is brand new (like 3 weeks old)

Re: Hotspot does not work.

darlicious — Sun, 30 May 2021 20:48:10 GMT

@Metatrix

Have you gone thru samsung's step by step guide on how to set it up? I have had no issues in the past hotspotting my data from my A3 to my tablet. But I'm no techie so I had to follow it carefully....and remember to turn my data saver off before doing so....