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    <title>topic Re: Need to submit a ticket? in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-to-submit-a-ticket/m-p/1116227#M779831</link>
    <description>&lt;P&gt;&lt;STRONG&gt;If opening a ticket does not work very first time&lt;/STRONG&gt;, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) &lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;&lt;STRONG&gt;Here&lt;/STRONG&gt;&lt;/A&gt;&lt;/P&gt;&lt;P&gt;Ticket has to be opened through chatbot - &lt;A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank"&gt;https://widget.telus.tiia.ai/publicmobile/publicmobile.html&lt;/A&gt;&lt;/P&gt;&lt;P&gt;Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.&lt;/P&gt;</description>
    <pubDate>Wed, 27 Dec 2023 17:52:26 GMT</pubDate>
    <dc:creator>Yummy</dc:creator>
    <dc:date>2023-12-27T17:52:26Z</dc:date>
    <item>
      <title>Need to submit a ticket?</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-to-submit-a-ticket/m-p/1116211#M779820</link>
      <description>&lt;P&gt;Need to submit a ticket?&lt;/P&gt;</description>
      <pubDate>Wed, 27 Dec 2023 17:39:19 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-to-submit-a-ticket/m-p/1116211#M779820</guid>
      <dc:creator>Debbiedean</dc:creator>
      <dc:date>2023-12-27T17:39:19Z</dc:date>
    </item>
    <item>
      <title>Re: Need to submit a ticket?</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-to-submit-a-ticket/m-p/1116216#M779824</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/363956"&gt;@Debbiedean&lt;/a&gt;&amp;nbsp; Here’s how&amp;nbsp;&lt;/P&gt;&lt;P class=""&gt;&lt;SPAN class=""&gt;send a&amp;nbsp; private message &amp;nbsp; To CS_Agents&lt;/SPAN&gt;&lt;/P&gt;&lt;P class=""&gt;&lt;SPAN class=""&gt;&lt;span class="lia-unicode-emoji" title=":down_arrow:"&gt;⬇️&lt;/span&gt;&lt;span class="lia-unicode-emoji" title=":down_arrow:"&gt;⬇️&lt;/span&gt;&lt;span class="lia-unicode-emoji" title=":down_arrow:"&gt;⬇️&lt;/span&gt;&lt;span class="lia-unicode-emoji" title=":down_arrow:"&gt;⬇️&lt;/span&gt;&lt;span class="lia-unicode-emoji" title=":down_arrow:"&gt;⬇️&lt;/span&gt; Link below &lt;span class="lia-unicode-emoji" title=":down_arrow:"&gt;⬇️&lt;/span&gt;&lt;span class="lia-unicode-emoji" title=":down_arrow:"&gt;⬇️&lt;/span&gt;&lt;span class="lia-unicode-emoji" title=":down_arrow:"&gt;⬇️&lt;/span&gt;&lt;span class="lia-unicode-emoji" title=":down_arrow:"&gt;⬇️&lt;/span&gt;&lt;span class="lia-unicode-emoji" title=":down_arrow:"&gt;⬇️&lt;/span&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P class=""&gt;&lt;SPAN class=""&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;&lt;SPAN class=""&gt;https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437&lt;/SPAN&gt;&lt;/A&gt;&lt;BR /&gt;&amp;nbsp; &amp;nbsp; &lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 27 Dec 2023 17:42:27 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-to-submit-a-ticket/m-p/1116216#M779824</guid>
      <dc:creator>Handy1</dc:creator>
      <dc:date>2023-12-27T17:42:27Z</dc:date>
    </item>
    <item>
      <title>Re: Need to submit a ticket?</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-to-submit-a-ticket/m-p/1116227#M779831</link>
      <description>&lt;P&gt;&lt;STRONG&gt;If opening a ticket does not work very first time&lt;/STRONG&gt;, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) &lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;&lt;STRONG&gt;Here&lt;/STRONG&gt;&lt;/A&gt;&lt;/P&gt;&lt;P&gt;Ticket has to be opened through chatbot - &lt;A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank"&gt;https://widget.telus.tiia.ai/publicmobile/publicmobile.html&lt;/A&gt;&lt;/P&gt;&lt;P&gt;Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.&lt;/P&gt;</description>
      <pubDate>Wed, 27 Dec 2023 17:52:26 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-to-submit-a-ticket/m-p/1116227#M779831</guid>
      <dc:creator>Yummy</dc:creator>
      <dc:date>2023-12-27T17:52:26Z</dc:date>
    </item>
    <item>
      <title>Re: Need to submit a ticket?</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-to-submit-a-ticket/m-p/1116255#M779855</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/363956"&gt;@Debbiedean&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;You can submit a ticket by private messaging a CS_Agent by clicking on your avatar top right then Messages then sent to an CS_Agent.&lt;/P&gt;</description>
      <pubDate>Wed, 27 Dec 2023 18:17:57 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-to-submit-a-ticket/m-p/1116255#M779855</guid>
      <dc:creator>BKNS27</dc:creator>
      <dc:date>2023-12-27T18:17:57Z</dc:date>
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