topic Re: Trouble Transfering Your Number in Get Support

Re: Trouble Transfering Your Number

Faith_hope91 — Wed, 27 Dec 2023 16:21:42 GMT

How did you resolve the issue? I’m struggling with the same thing and have no help

Re: Trouble Transfering Your Number

Phil_Adelphus — Wed, 27 Dec 2023 16:25:18 GMT

@Faith_hope91 It's usually better to start your own thread so that more people will notice. What exactly is the problem, can you describe what happens? That will help us advise you on getting help. If you've been trying the chatbot/ticketing system, it is broken unfortunately.

Re: Trouble Transfering Your Number

Faith_hope91 — Wed, 27 Dec 2023 16:50:47 GMT

I don’t know how to start a thread it’s not giving me that option sorry, this is all really confusing for me, I was setting up this public mobile yesterday and everything was going fine until they needed a 6 digit code associated with my eversafe ID, a few minutes earlier they had sent a message mentioning they were having troubles transferring my number. So now when I open the public mobile app, I cannot continue to sign into the app until I get my 6 digit code that I am not receiving.

Re: Trouble Transfering Your Number

Phil_Adelphus — Wed, 27 Dec 2023 16:53:47 GMT

@Faith_hope91 Send a private message to customer service, use this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent usually replies fairly quickly, keep checking your inbox at the envelope icon top right, or tap your avatar and see Messages. You can do this while you're logged in here in the community.