topic Ever safe code isn’t sending in Get Support

Ever safe code isn’t sending

Joel_Thiessen — Wed, 27 Dec 2023 16:12:14 GMT

I just created a public account and the code to verify my account won’t send to my number

Re: Ever safe code isn’t sending

Handy1 — Wed, 27 Dec 2023 16:15:55 GMT

@Joel_Thiessen Have you put the PM SIM card in phone yet ? It should send code that sim . If not please submit ticket with support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ever safe code isn’t sending

Chalupa_Batman — Wed, 27 Dec 2023 16:23:53 GMT

Hey @Joel_Thiessen

Try this.

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********. But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

Created by Chalupa Batman

Re: Ever safe code isn’t sending

Yummy — Wed, 27 Dec 2023 16:35:01 GMT

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.