topic Re: Do I have to leave Public Mobile in order to verify my LinkedIn?! in Get Support

Do I have to leave Public Mobile in order to verify my LinkedIn?!

CameronM — Fri, 15 Dec 2023 05:10:45 GMT

LinkedIn came out with a verification feature that will allow you to verify your identity and get a badge on your profile... The catch is that they use CLEAR to verify with ID and your phone carrier.

I've tried 4 times now over the last several months and it simply will not verify a Public Mobile number because Public Mobile is month to month and not a locked in contract like Telus (who Public Mobile uses)...

Please someone help me, am I able to be 3rd party verified through Public Mobile? Or do I have to change carriers completely just so I can verify my LinkedIn? In my profession this is extremely important to me... Please someone help.

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

hTideGnow — Thu, 14 Dec 2023 19:24:17 GMT

HI @CameronM

no, you don't. the 2FA issue usually all clear up in couple days

how long you have joined PM? If you joined PM and port your number in, the 2FA won't all come in the first couple days. But they should be all come without issue after 3 to 4 days.

and you can also use Authenticator app instead of SMS.

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

Handy1 — Thu, 14 Dec 2023 19:25:28 GMT

@CameronM pm isn’t even monthly they it’s every 30 day but if you just joined PM give it a week and you should start to get the 2FA texts . It’s a security feature to prevent SIM card fraud

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

CameronM — Thu, 14 Dec 2023 19:35:21 GMT

Ive been with PM for several several years... its not about 2FA - CLEAR literally pings your carrier and gets your name and checks that the names and numbers all match up.. they need some sort of 3rd party access.

I was told by support that Bell, Rogers and Telus are supported and that you need to be on a contract plan, not a month to month or prepaid plan.

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

CameronM — Thu, 14 Dec 2023 19:36:36 GMT

LinkedIn uses CLEAR to complete the verification: https://www.linkedin.com/help/linkedin/answer/a1458457

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

CameronM — Thu, 14 Dec 2023 19:44:21 GMT

The catch is that they use CLEAR to verify and the issues I seem to be having (according to CLEAR's support) that LinkedIn's policy is that the number needs to be not a new number, in a long-term contract (not prepaid or pay as you go) ie. no buying a burner SIM to verify.

I was told by CLEAR that the issue is with my carrier and to contact them for support on 3rd party verifications.

Which I get... but I've been with PM for years and years - I have no desire to go back to a locked in contract.

This all seems so silly how they are doing this...

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

hTideGnow — Thu, 14 Dec 2023 19:46:49 GMT

HI @CameronM

how long you joined PM?

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

CameronM — Thu, 14 Dec 2023 20:04:41 GMT

Likely around 8 or so years now...

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

hTideGnow — Thu, 14 Dec 2023 20:30:51 GMT

hi @CameronM LinkedIn would not know if it is prepaid or not. Why? because they just based on phone number and PM, Kpodp, Telus all share the same pool of phone numbers, no difference

Check your Usage log and see if there is any log showing the text was sent and just your phone not receiving

And why not use Authentication app? Safer than Sms

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

Phil_Adelphus — Thu, 14 Dec 2023 20:38:09 GMT

@CameronM It looks as though there are alternatives for verification, are none of these possible instead of CLEAR?

https://www.linkedin.com/help/linkedin/answer/a1359065

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

CameronM — Thu, 14 Dec 2023 20:40:31 GMT

I am only referring to getting the verified badge - which this is all they give for that:

"

In the U.S., Canada, and Mexico, the identity verification is performed by CLEAR, a third-party identity verification service. It's available for those with a valid government-issued ID and a phone number registered in either the U.S., Canada, or Mexico. To learn more about how this verification works and the steps to verify, check out Identity verification by CLEAR. A free CLEAR account will be created for you during the process if you don’t have one already. This is separate from the paid CLEAR Plus membership for airport security access. If you already have a CLEAR account, you can continue the verification using your CLEAR identity."

CLEAR has explicitly stated that it is an issue with the Carrier and that I need to contact someone who works for PM to get this to work... has anyone been able to get the verified badge while using PM?

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

CameronM — Thu, 14 Dec 2023 20:44:34 GMT

They do not do SMS to verify or an authenticator app - they use CLEAR which does not use sms - they go over me and do something with the carrier that apparently PM does not support.

Essentially I click verify- do the selfie, send in my ID and then it errors out saying carrier is not supported and to contact CLEAR support - I contacted them and they claim its a LinkedIn policy that the name and number must match from the carrier, your linkedin and your ID - which they all do for me.

The support agent gave more info saying its Bell, Rogers and Telus supported and that they do not allow pre-paid or pay as you go carriers.

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

hTideGnow — Thu, 14 Dec 2023 20:47:42 GMT

hi @CameronM I just chrck LinkedIn and Authentication app is an option . Check with LinkedIn again

If it is really like that, then changing provider is the only choice, but it is strange, no one have the same problem with LinkedIn

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

Phil_Adelphus — Thu, 14 Dec 2023 20:48:01 GMT

@CameronM The way they word it makes it sound like you can get the badge with alternatives also, which is misleading then. "

At LinkedIn, we know that authenticity is key to creating meaningful interactions. The verification badge on your profile indicates that you were able to confirm specific information about your account.....Currently, LinkedIn supports several forms of verification".

We're all customers here and much as we would like to be able to help if you need to discuss this with customer service send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

CameronM — Thu, 14 Dec 2023 20:49:32 GMT

No this is a NEW verified profile badge feature - only accessible via CLEAR.

This has nothing to do with the other verification stuff. I simply want the trusted verified badge on my profile which is a new feature that uses CLEAR only to verify you.

It's a new feature, likely no-one on PM has tried to get this yet...

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

Phil_Adelphus — Thu, 14 Dec 2023 20:57:12 GMT

@CameronM "The support agent gave more info saying its Bell, Rogers and Telus supported and that they do not allow pre-paid or pay as you go carriers. "

All of those three carriers have prepaid/pay as you go options, I suppose they can tell by phone number which is which, but what if you have a ported phone number from one of those carriers on PM (like I do)? They do know that Telus owns PM?

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

CameronM — Thu, 21 Dec 2023 17:22:58 GMT

I originally ported a Telus number over, but have changed numbers around 4 or 5 years ago. They know but other than saying "it didn't work - contact your carrier" - they weren't much help.

Based on her wording though, I am under the impression that you need a long term contract in place in order to be verified by LinkedIn (their policy). So it is likely that the way Public Mobile does things just will not work for this...

I get it that they don't want people buying a pre-paid phone card or something, but all the hoops to jump through here seems silly... I'd imagine the US doesn't have this problem because rates are so cheap there compared to here I'd imagine that adoption of services similar to Public Mobile isn't as big of a thing down there.

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

Cheetah24 — Wed, 27 Dec 2023 05:30:06 GMT

@CameronM: First of all, I have to say I only read your original post plus some responses here not each and every response so if the issue is now solved forgive me for just posting something meaningless.

I had this exact same issue sometime back. I called LinkedIn as well as CLEAR about this and CLEAR agent after consulting with their manager specifically told me that they don't support this pre-paid provider (meaning Public Mobile). However I did get the verified badge in LinkedIn later from verifying through my university. LinkedIn has added other verification methods such if your LinkedIn account has a university email address (or you add one) then it can verify through that; same goes for work email I believe. These verifications are much easier than the phone number verifications which I believe you might not be able to do at all (given what the agent told me). But doing any other type of verification also ends up with the identical verification badge in your profile so there's no real difference. I would suggest using these methods to verify your LinkedIn profile instead.

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

CameronM — Mon, 08 Jan 2024 18:54:23 GMT

Unfortunately I own my own digital marketing agency and I don't have the option to verify by work email. I am also no longer a student so I can't use student email.

This is frustrating.

Re: Do I have to leave Public Mobile in order to verify my LinkedIn?!

Cheetah24 — Mon, 08 Jan 2024 19:18:00 GMT

@CameronM: Doesn't your marketing company has a official email domain? If so you can add that to your LinkedIn profile and I believe can verify that way.