topic Re: Cannot complete subscription process in Get Support

Cannot complete subscription process

AJC664 — Mon, 25 Dec 2023 18:21:52 GMT

I get a message subscription not activated. When I click get support, I’m asked to sign in again and it continues to go in that circle.

Re: Cannot complete subscription process

Handy1 — Mon, 25 Dec 2023 16:58:33 GMT

@AJC664 You need to be using the app to activate not website , have you downloaded the app to activate ? If same please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot complete subscription process

hTideGnow — Mon, 25 Dec 2023 17:29:37 GMT

HI @AJC664

you might not need to contact agent.

Just log out the app and give it time for the system to configure

So, click Logout on the top right (the back error), then wait 15 mins. Login again using Email and password. The sytem wil then send a code to your email again. After you put in the code, you will be asked to "Confirm for full access" and your activation wil be completed

Re: Cannot complete subscription process

softech — Tue, 26 Dec 2023 05:20:24 GMT

As per community guidelines, referral code cannot be posted

Re: Cannot complete subscription process

AJC664 — Wed, 27 Dec 2023 04:26:23 GMT

I’ve been using the app

Re: Cannot complete subscription process

AJC664 — Wed, 27 Dec 2023 04:29:41 GMT

Doesn’t change

Re: Cannot complete subscription process

Handy1 — Wed, 27 Dec 2023 04:30:56 GMT

@AJC664 Please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437