topic Re: Issue with porting my existing number in Get Support

Issue with porting my existing number

Helen_CA — Wed, 27 Dec 2023 03:25:08 GMT

Hi,

I'm in the middle of porting my old number to PM, it is showing my e-sim is with Public Mobile now.

However I can't receive any phonecalls or any text messages on this number. So I can't receive the text from older provider (Fido), can't reply "yes" to the text; can't enter the code to fully authorize my account.

What should I do?

Re: Issue with porting my existing number

Handy1 — Wed, 27 Dec 2023 03:30:01 GMT

@Helen_CA I’ll send you the porting team number private message , they can. Re trigger the port request for you

Re: Issue with porting my existing number

computergeek541 — Wed, 27 Dec 2023 09:14:47 GMT

@Helen_CA wrote:
I'm in the middle of porting my old number to PM, it is showing my e-sim is with Public Mobile now.
However I can't receive any phonecalls or any text messages on this number. So I can't receive the text from older provider (Fido), can't reply "yes" to the text; can't enter the code to fully authorize my account.
What should I do?

Keeping your Fido SIM card in your phone is key. The text message to confirm your desire to port form Fido to Public Mobile is sent to your Fido service.