topic Re: Need a PUK Code in Get Support

Need a PUK Code

KV01 — Wed, 27 Dec 2023 02:38:22 GMT

Hi,

I have been lock out from my SIM card and required a "PUK Code". Please help

Re: Need a PUK Code

softech — Wed, 27 Dec 2023 02:40:08 GMT

@KV01

you sure you are looking for a sim card PUK ?

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: Need a PUK Code

Handy1 — Wed, 27 Dec 2023 02:41:28 GMT

@KV01 Submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need a PUK Code

KV01 — Wed, 27 Dec 2023 02:43:27 GMT

Im using an iPhone.

Message: "Enter PUK. Your SIM canot be accessed. Please call your carrier to obtain your PUK code. 10 attempts remaining".

I have submitted a ticket.

Re: Need a PUK Code

softech — Wed, 27 Dec 2023 02:44:52 GMT

@KV01 wrote:
Im using an iPhone.

Message: "Enter PUK. Your SIM canot be accessed. Please call your carrier to obtain your PUK code. 10 attempts remaining".

I have submitted a ticket.

@KV01

yes, that is the sim card PUK that PM support would be able to provide. Please open ticket as advised above

Re: Need a PUK Code

KV01 — Wed, 27 Dec 2023 02:52:16 GMT

Hi, I opened a ticket a few minutes ago. When can I expect a response? Also thank you for your help.

Re: Need a PUK Code

softech — Wed, 27 Dec 2023 02:54:11 GMT

@KV01

depends on the ticket volume, but they usually reply within an hour or two. But since it is close to 10PM, they likley won't reply till tomorrow morning. If you don't receive anything by noon, send them another message

And remember, check your community inbox for their reply