topic Porting failed in Get Support

Porting failed

Erik5 — Wed, 27 Dec 2023 01:16:01 GMT

Received the "We're having trouble transferring your request. Looks like you entered an incorrect ESN/MEID. I then received the eSIM activation failed message. However, I did get the text from FIZZ asking me to confirm the porting request. To which I replied YES.

Am I able to just retrigger the porting request and provide account number as opposed to the IMEI number? Will this resolve both issues? If so, how do I get this resolved?

Re: Porting failed

softech — Wed, 27 Dec 2023 01:18:31 GMT

@Erik5

Yes, best to provide Fizz account number instead of IMEI for better success

There is a number to call to talk to live support, you can provide them the missing info and they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed