topic Re: Non functioning esim reimbursement in Get Support

Non functioning esim reimbursement

Frog — Wed, 27 Dec 2023 00:54:46 GMT

I’ve ordered an esim for my phone and it won’t work on the phone. I’d like to make sure my credit card won’t continue to be charged, but can’t get into my account, it won’t load. I’d also like to be reimbursed for the month I paid, if possible since I haven’t been able to activate the phone.

thank you

Re: Non functioning esim reimbursement

TheSterlinger — Wed, 27 Dec 2023 00:59:07 GMT

Have you made sure that your phone eSIM compatible? If the eSIM doesn’t work then you would have to order a physical SIM card. You might be able to request a refund via submitting a ticket to a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Non functioning esim reimbursement

Andy85 — Wed, 27 Dec 2023 01:18:36 GMT

Hi @Frog,

In the meantime, I would suggest getting yourself a physical SIM so that you can proceed with the activation of your service. There are several ways to get a physical SIM.

You can order a Physical SIM directly from the Public Mobile website! You can have the card delivered straight to your address! (People have recently mentioned that the delivery time can be a little long.IE: a few days and up to 3 weeks)
You can order a Physical SIM directly from Amazon! Shipping time tends to be much quicker with Amazon!
You can pick up a physical SIM card from a nearby store. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest you stores closest to you that sell SIM cards.

Hope that would give you more options since the eSIM option didn't seem to work for you.

Re: Non functioning esim reimbursement

ulearn — Wed, 27 Dec 2023 10:20:42 GMT

@Frog if you live in the Lower Mainland (BC), I am more than happy to give you a FREE physical SIM card. I have an extra one if you like. You just have to come to me!