topic Re: Some activation steps are backwards in Get Support

Some activation steps are backwards

Handy1 — Tue, 26 Dec 2023 23:32:49 GMT

As the title says some activation steps are backwards so I just set up new account and decided to take advantage of free sim card to be mailed to me . So paid before activating here’s the interesting part . After paying for plan site tells me to wait until I get SIM card to complete ok . Since I already have spare SIM card on hand I decided to complete the activation only then I had to log out to log back in . It immediately says wrong email or password so I select forgot password and change it to the very same password . So strange so then I continue on and the site tells me not to put the sim card in just yet I will be prompted to put it in

So at this point I’m just selecting a temp phone number from PM and then it activates the sim and then site tells me we noticed you already have account confirm full access

Site still hasn’t told me to insert the SIM card just yet . But from experience I know better if I don’t insert the sim I won’t get the code .so I go ahead and insert the sim . And get the code and confirm full access . LOL then site says welcome to public mobile your account is active and you can now insert the SIM card LOl

This should have happened before asking to confirm full access and the password not working until i used forgot password and put same password back in . If I was brand new to PM and had no activating experiences I would have been lost this activation process needs some tweeks . It’s no wonder so many have issues with activation @J_PM

Re: Some activation steps are backwards

hairbag1 — Tue, 26 Dec 2023 23:42:14 GMT

@Handy1

you're so right. I've made recommendation to 2 friends, and they both got lost in the activation process also. I'm in a different city so can't help with hands -on. They both decided to stay with their current provider rather than risk being lost on PM netherland w/o cell service for days or weeks. It shouldn't be this complicated to start a new account, should it.

Re: Some activation steps are backwards

Handy1 — Tue, 26 Dec 2023 23:49:15 GMT

@hairbag1 It really shouldn’t and i still think it’s easier to activate when you have SIM card right in hand before paying plan first . This pay first activate later is new to me so I wanted to test it to see fir myself and if I hadn’t spent so much time in community this past year I think I would have gave up to . What also happened that I didn’t mention was I got locked out for n hour before remembering ok I have to use the forgot password business . But it seems more complicated than it was before . Only thing. I do like is to be able to lock into a specific plan . And it says SIM card will arrive jan 4 . But could I hang on to it like that for 6 monthes before actually activating it be interesting to know . Then when ever a good plan came up you can make sure you got locked in before your next renewal or a contract somewhere else had to end before you port number into new plan . and in the meantime if a better plan then come out jump on it instead . Clarification on that would be nice to

Re: Some activation steps are backwards

LunaZen — Fri, 19 Jan 2024 04:51:38 GMT

Agreed - the overly complex/buggy transfer process almost turned me off signing up (referred by friend) and makes me think twice about referring others 🫣