Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Kelz_coffee — Tue, 26 Dec 2023 22:28:47 GMT

Esim won't download yet it says account activated. Tried to use QR code in email and that didn't work either. I already bought the plan and if I can't use it I definitely want a refund or a physical SIM for free.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

softech — Tue, 26 Dec 2023 22:46:44 GMT

@Kelz_coffee Check your phone's sim manager (Android) or Cellular screen (iPhone) and check if the PM eSIM already installed. If it is already there, enable it, enable it or on iPhone: enable "Turn on this line" and set it as Primary

if that does not help, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails in Get Support

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails