topic Re: How can I reach a human? in Get Support

How can I reach a human?

derek999 — Tue, 26 Dec 2023 21:07:45 GMT

I have tried everything to contact a human agent but nothing works. Your chatbot is, as always, useless and obstructive. Multiple attempts to reach a CS_Agent gives me nothing but a 404 error.

Re: How can I reach a human?

Chalupa_Batman — Tue, 26 Dec 2023 21:09:03 GMT

I'm human! So I've been told.

You can reach a CS Agent via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

What issues are you having, maybe we can offer some help??

Re: How can I reach a human?

softech — Tue, 26 Dec 2023 21:11:40 GMT

@derek999 you can engage support by direct message here

note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: How can I reach a human?

Handy1 — Tue, 26 Dec 2023 21:13:54 GMT

@derek999 Yes chat bot is broken . You can use this direct to customer support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How can I reach a human?

derek999 — Tue, 26 Dec 2023 21:14:39 GMT

The current issue is that my wife's I-Phone says No Service. Mine has the usual bars and Public Mobile. We have compared settings and can not find a discrepancy.

Re: How can I reach a human?

Chalupa_Batman — Tue, 26 Dec 2023 21:17:02 GMT

OK. Let's start with a few tests. Have you tried her SIM card in your phone? If not, take out her SIM card, shut down your phone, insert and reboot. See if you get life.

Re: How can I reach a human?

softech — Tue, 26 Dec 2023 21:21:50 GMT

@derek999 did you try putting your sim in your Wife's phone??

and is that phone new that you just got it?? if it 8sbfrom private sell from marketplace, check if the phone is clean:

https://www.devicecheck.ca/check-status-device-canada/

Re: How can I reach a human?

BKNS27 — Tue, 26 Dec 2023 21:24:03 GMT

@derek999

Dial 611 or 1-855-4PUBLIC to check on the status of her account to see if it is Subscribed.

If not then she needs to make a payment to continue service.

Re: How can I reach a human?

hTideGnow — Tue, 26 Dec 2023 21:25:21 GMT

hi @derek999 is your wife account a new activation? Test her sim in your phone

Re: How can I reach a human?

derek999 — Tue, 26 Dec 2023 21:27:59 GMT

My wife has had her phone for years. Until this morning it worked fine. There is not a SIM card problem and there is not a phone problem. There is a Public Mobile problem!

Re: How can I reach a human?

hTideGnow — Tue, 26 Dec 2023 21:29:33 GMT

hi @derek999

still worth to check her sim card in your phone.

and check your wife's My Account, check if account is active

Re: How can I reach a human?

softech — Tue, 26 Dec 2023 21:40:34 GMT

@derek999

add to @CS_Agent post, please DO NOT reply here on the community. Instead, please provide the info by direct message @CS_Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: How can I reach a human?

Koala_on_tree — Tue, 26 Dec 2023 21:45:27 GMT

Public mobile is self and community service