topic Re: Switched plans in Get Support

Switched plans

Kaejasmami — Tue, 26 Dec 2023 20:09:25 GMT

I switched plans. It said payment went through but my plan still isnt working. How do i contact someone to fix it? I tried on my account and it says my plan is activate. Its not working still

Re: Switched plans

Handy1 — Tue, 26 Dec 2023 20:00:44 GMT

@Kaejasmami First try rebooting the phonesor reset network settings . Also can you try the sim are in another phone to test . If same submit ticket with support to investigate for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Switched plans

computergeek541 — Tue, 26 Dec 2023 20:10:56 GMT

@Handy1 wrote:
@Kaejasmami First try rebooting the phonesor reset network settings . Also can you try the sim are in another phone to test . If same submit ticket with support to investigate for you
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Different plans at Public Mobile don't use different network setttings. The device restart could help as data does stop working after an immediate plan change.

Re: Switched plans

Brandini — Tue, 26 Dec 2023 20:40:39 GMT

Try resetting your phone! Usually takes a minute to transfer the new information. If not contact the Chatbot when you open your account and it will walk you through everything! You can also type AGENT and it will send you the link to open a ticket, agents reply super fast! Hopefully it works out for you, Public Mobile is my favourite phone company to go through by far.