topic My cell number “expired” and no more imesssge in Get Support

My cell number “expired” and no more imesssge

Covid3 — Tue, 26 Dec 2023 19:09:10 GMT

So ever since switching to PM, I starting receiving notifications that my cell number was going to expire in 30 days, etc, every day I received this. Then finally on the 30th day, my iMessage stopped working. I have an iPhone 14. So now other iPhone folks in my contacts went from being blue msgs to green & everyone says my contact number changed to my iCloud account 🤦🏼‍♂️. I do not enjoy this business of not having a human available to contact for tech support regarding issues like this. I’m almost at the point of returning to my previous provider. Ughhhhhh

Re: My cell number “expired” and no more imesssge

Chalupa_Batman — Tue, 26 Dec 2023 19:12:08 GMT

If you do require a CS Agent, you can reach them at this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

However, let us here in the community try to help you resolve this before you reach out to a CS Agent.

How long have you been with PM? When did this error start happening? Is your bill paid up? Have you looked at your account to confirm it's been paid? Have you tried to reset your networks and reboot?

Re: My cell number “expired” and no more imesssge

softech — Tue, 26 Dec 2023 19:12:53 GMT

@Covid3

go into iMessage settings, remove the phone number

then reboot the phone.

Go back to iMessage setting and add the number back and should resolve the issue

Re: My cell number “expired” and no more imesssge

Andy85 — Tue, 26 Dec 2023 19:13:29 GMT

Hi @Covid3,

Did you join Public Mobile 30 days ago? If so, maybe your number didn't transfer properly. I would suggest calling the Porting team so that they could retrigger the porting process for you. It appears like the transfer is stuck but they can restart the process. The number will be sent to your community inbox so keep an eye on the little envelop icon for an incoming message. Unfortunately, we cannot post phone numbers in the main community page.

After contacting the porting team, if you still encounter issues, I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.