topic Re: Cancellation in Get Support

Cancellation

TJ468 — Tue, 26 Dec 2023 18:42:22 GMT

How do I cancel public mobile service

Re: Cancellation

Chalupa_Batman — Tue, 26 Dec 2023 18:44:33 GMT

You can log into your account and go to your subscription page and turn off auto payment. That there will close your account as no further payments will go through. You will have 89 days to come back if you choose.

Another way to close your account is to port out your phone number to another service. Once that has been completed, the account is automatically closed.

Was there a reason you wanted your account closed?

Re: Cancellation

Yummy — Tue, 26 Dec 2023 18:48:47 GMT

Stop paying the bill and your account will be deleted after 90+ days of no payment.
- Remove credit card info from your account (ask agent to do that for you).
- Declare your phone lost/stolen and account will be immediately suspended. Then after 90+ days deleted.
- Transfer your phone number to another provider. Account is deleted immediately.

Re: Cancellation

TJ468 — Tue, 26 Dec 2023 18:49:05 GMT

Yes I want to cancel my account because I want to continue using my services with chatter since they have customer service, will removing autopay result in bad credit score. I dont want to port this number to another provider since I already have ongoing service. Thanks

Re: Cancellation

Handy1 — Tue, 26 Dec 2023 18:49:52 GMT

@TJ468 There are 3 ways to cancel /quit PM

1 port number out

2 turnoff auto subscribe

Turn auto subscribe off/on

Or if you know the 4 digit PIN number

*611

3 get support to remove credit card info on file right away

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancellation

TJ468 — Tue, 26 Dec 2023 18:52:34 GMT

Thanks, will the nonpaying disconnect due to removing the card result in bad credit score. How do I contact a customer care agent

Re: Cancellation

Chalupa_Batman — Tue, 26 Dec 2023 18:54:59 GMT

Hi @TJ468

Click on this link and it will bring you to your mail box. Ask them to remove your credit card from file. Then screenshot the conversation to protect your interests in case a charge goes through in the future.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Removing your card will not result in your credit score.

Re: Cancellation

Handy1 — Tue, 26 Dec 2023 18:55:16 GMT

@TJ468 pm is pre paid you can leave at anytime you will not hurt credit score in any way no worries . Here again is the link to supoort

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437