topic Re: eSim in Get Support

eSim

Fred12345 — Tue, 26 Dec 2023 16:12:32 GMT

I just created an account two days ago and there was no eSIM QR code in my welcome (account summary) email. Cannot get hold of any customer services. Please advise.

Re: eSim

Handy1 — Tue, 26 Dec 2023 16:13:52 GMT

@Fred12345 Yes here’s how

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSim

LitlLdy — Tue, 26 Dec 2023 16:18:28 GMT

@Fred12345 wrote:
I just created an account two days ago and there was no eSIM QR code in my welcome (account summary) email. Cannot get hold of any customer services. Please advise.

@Fred12345 , the eSIM didn’t try to install on your phone from the Public Mobile app when you used it to sign up? Mine installed from it but no QR code was included in my email either!

Re: eSim

Fred12345 — Tue, 26 Dec 2023 16:21:21 GMT

no, the Public Mobile app cannot install the eSim. It reported an error "eSim is not installed"

Re: eSim

LitlLdy — Tue, 26 Dec 2023 16:26:39 GMT

@Fred12345 wrote:
no, the Public Mobile app cannot install the eSim. It reported an error "eSim is not installed"

@Fred12345 , I’m sorry 😔. Sometimes we see that error & it still installs but didn’t activate!

If CS_Agent will provide you with the missing QR code & once it installs please do this below to activate it. I don’t know why it keeps doing this to so many Customers! It’s frustrating!

Reboot your phone.

In cellular settings make sure that ‘Turn On This Line’ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)

Re: eSim

Fred12345 — Tue, 26 Dec 2023 17:38:18 GMT

Hello,

I have to much trouble transferring my number to my eSIM, I need to cancel my public mobile account. can you please advise how to proceed?

Thank you,

Fred

Re: eSim

Handy1 — Tue, 26 Dec 2023 17:39:33 GMT

@Fred12345 You can submit ticket with support to help cancel if you cannot log into turn off auto subscribe

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSim

softech — Tue, 26 Dec 2023 17:40:34 GMT

@Fred12345 did you try open ticket with )M support?? what did they say??

Re: eSim

Fred12345 — Tue, 26 Dec 2023 17:42:07 GMT

They asked me to buy a physical sim card, which does not fit my needs.

Re: eSim

softech — Tue, 26 Dec 2023 17:46:32 GMT

@Fred12345 if that is the car, please reply the message and explain and ask them to process cancellation and refund. They likely will be able to help

Re: eSim

LitlLdy — Tue, 26 Dec 2023 17:51:04 GMT

@softech wrote:
@Fred12345 if that is the car, please reply the message and explain and ask them to process cancellation and refund. They likely will be able to help

@softech , if he does that & Public Mobile cancels the account will that mess up the phone number being transferred over to Public Mobile & cause the loss of the phone number?

Re: eSim

softech — Tue, 26 Dec 2023 17:55:15 GMT

@LitlLdy possible if he number already ported. thanks for the reminder

@Fred12345 please confirm with CS agent about the status of the port before canceling the account. Or you can out your sim from the old carrier and confirm if that sim is still functioning and receivimg incoming calls

Re: eSim

Fred12345 — Tue, 26 Dec 2023 17:58:25 GMT

I just called my sim number after reading your post. Yes, it is still functioning. Thanks for your reminder. @LitlLdy @softech