topic Re: What to do for double charge? in Get Support

What to do for double charge?

Als96 — Tue, 26 Dec 2023 16:23:33 GMT

Hi folks,

I registered for the service during the Black Friday weekend and I'm really enjoying it. However, there was a problem with the billing when I first set up my account. Initially, I faced an error during the signup, which resulted in a charge despite not having any service. This led me to go through the signup process again, which eventually worked, but the original charged remained on my bill. I've gone through the self-service chat but never received a follow up by public mobile.

Hope you guys can help!

Als

Re: What to do for double charge?

Handy1 — Tue, 26 Dec 2023 16:26:25 GMT

@Als96 If both charges have posted and not just pending please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: What to do for double charge?

BKNS27 — Tue, 26 Dec 2023 16:27:14 GMT

@Als96

If you were double charged. The extra charge will remain as credit in your account but if you want a refund contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But could take up to 30 days to process…same time as your renewal date.

Re: What to do for double charge?

hairbag1 — Tue, 26 Dec 2023 16:32:17 GMT

@Als96

log in to your account to see if the extra payment is sitting in your Available Funds. If so, it'll just be applied to next renewal and your on-file credit card won't get touched this time. If the $$ aren't there...then contact Customer Support as previously suggested.

Re: What to do for double charge?

Als96 — Wed, 27 Dec 2023 19:54:17 GMT

The extra payment was not sitting in my Available Funds. Public Mobile made me redo the signup process which probably meant that my payment was associated with the account with the first attempt. Thank you for the help though! I contacted the Customer Support instead