topic Re: Esim in Get Support

Esim

Ashley13 — Tue, 26 Dec 2023 16:08:31 GMT

Just signed up and got an error that the eSIM wasn’t installed. I can’t seem to figure out how to get ahold of anyone.

Re: Esim

hairbag1 — Tue, 26 Dec 2023 16:10:06 GMT

use this link to message Customer Support. Watch the little envelop icon on top right side of page will be highlighted when they respond to you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim

Handy1 — Tue, 26 Dec 2023 16:12:25 GMT

@Ashley13 First check your welcome email for the QR code and scan it with phone and install . If same submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim

LitlLdy — Tue, 26 Dec 2023 16:12:27 GMT

@Ashley13 wrote:
Just signed up and got an error that the eSIM wasn’t installed. I can’t seem to figure out how to get ahold of anyone.

@Ashley13 , sometimes we get that error but the eSIM still installs but just needs activated. I did the instructions below for mine. Please try it just incase it installed. If not send CS_Agent a message for help.

Reboot your phone.

In cellular settings make sure that ‘Turn On This Line’ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)