topic Re: Need code to confirm number in Get Support

Need code to confirm number

Bonnie215 — Tue, 26 Dec 2023 08:10:46 GMT

I can't confirm number to get full access or to even use phone. I need agent to give code

Re: Need code to confirm number

Cheetah24 — Tue, 26 Dec 2023 08:18:36 GMT

Hi, in order to contact the support agent please click on the following link; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

This will open a private message with the support agents.

Re: Need code to confirm number

Cheetah24 — Tue, 26 Dec 2023 08:20:26 GMT

Also it's not clear to me the problem you are facing. Do you mean you are having issues with a newly brought SIM card? Providing some more information about your issue will help other users who are here to suggest some solutions.

Re: Need code to confirm number

Phil_Adelphus — Tue, 26 Dec 2023 10:20:55 GMT

@Bonnie215 It sounds like you are a new customer activating a plan, are you using the Public Mobile app, which is necessary to complete the activation?

Re: Need code to confirm number

Habtom — Tue, 26 Dec 2023 18:06:57 GMT

yes

Re: Need code to confirm number

softech — Tue, 26 Dec 2023 18:10:02 GMT

@Habtom logout the app, wait 15 mins. Put the PM sim 8n the phone. Then login the app and try again. Please wait for at least 5 mins for the code to come