topic two issues ! in Get Support

two issues !

qawsed222 — Tue, 04 Jan 2022 20:37:29 GMT

1, I have 90 days term contract with PM and set up with AUTO pay. and during the last 90 days I changed the new promotion plan effectively next new term. BUT It didnt auto renew my contract resulting I missed so many phone calls !!!

2, So I pop up funds online like 1 hour ago and now still cant not make phone calls although online self service says account is ACTIVE !!!?

Also cuz i was in a hurry i accidently changed no MSG in my plan. can you guys reverse that? I need msgs service !

Re: two issues !

JaK — Thu, 06 Oct 2016 17:07:19 GMT

Hi @qawsed222;

Sorry to hear that you are also having renewal issues, unfortunately some others have experienced the same on change to the new plans. One of the moderators can fix this up pretty quickly, you will likely need to private meassage them some account info so look for a reply. Tagging @Shazia_K @Mary_M @Saray_O

Re: two issues !

Mary_M — Thu, 06 Oct 2016 17:09:52 GMT

Good afternoon @qawsed222

Please allow me to help you!

Would you mind sending me your phone number by private message? I'll look into it as soon as possible.

Cheers,

Mary

Re: two issues !

Mary_M — Thu, 06 Oct 2016 19:21:55 GMT

Hey @qawsed222

Please view your private message, your services are now active 🙂

Cheers,

Mary