topic Re: Changing Subsription Plan in Get Support

Changing Subsription Plan

Pretzelsticks — Tue, 26 Dec 2023 07:46:49 GMT

I am a new customer to Public, and ported with the Black Friday Deal - $29 for 10 GB. I would much prefer to have the $24 for 4GB as I don't need as much data. I understand from reading around that this is for new customer activation only, however, is there any way to make an exception? It hasn't been a month since I used this plan.
Any feedback would be great! Thank you.

Re: Changing Subsription Plan

Handy1 — Mon, 25 Dec 2023 23:11:15 GMT

@Pretzelsticks Sorry the 4GB $24 plan is only for new activations only . We are existing customers and cannot get this plan .

Re: Changing Subsription Plan

hTideGnow — Mon, 25 Dec 2023 23:11:38 GMT

HI @Pretzelsticks

yes, everyone is asking, but sorry, the $24 plan is for new activation only and no existing subscribers can get it

yes, you only here for a month, but you are existing subscriber too and hence not eligible

Re: Changing Subsription Plan

Andy85 — Mon, 25 Dec 2023 23:35:43 GMT

Hi @Pretzelsticks

That plan appears to be available to new clients only. Things can change from now until the end of the Boxing day promotions. Check back regularly from now until end end of the Boing day promotions see if there are other deals that interest you! The best way to see which offers are available to you, is by taking the following steps:

Step 1: Log into your account and click on Subscriptions and Add-ons

Step 2: click on Change Subscription

A new page will load and it will display all the plans available to existing clients in your province. Plans available to new clients will be removed to reduce the confusion.

Re: Changing Subsription Plan

Bhup — Mon, 01 Jan 2024 21:48:28 GMT

Could always move to another carrier and come back as new activation.