topic Re: new plans available for existing customers? in Get Support

new plans available for existing customers?

cski — Mon, 25 Dec 2023 22:50:46 GMT

Hi, is anyone aware of Boxing Day new plans for existing customers? I only see great new plans available for new customers. Thank you!

Re: new plans available for existing customers?

Handy1 — Mon, 25 Dec 2023 22:57:02 GMT

@cski Yes there was 40GB $34 plan for existing customers last Black Friday . But this time around it’s just for new activations . Hopfully tm could bring back the promo plans for existing customers like us . Just keep checking back on the webiste and community for new plans . pM has been frequently changing the plans

Re: new plans available for existing customers?

hTideGnow — Mon, 25 Dec 2023 22:56:37 GMT

HI @cski

no new promo plan for me. $39 for 50 GB and $40 for 60GB are the best plans in terms for $ per GB

Re: new plans available for existing customers?

cski — Mon, 25 Dec 2023 22:59:36 GMT

thank you. Has anyone cancelled their existing plan and then signed up for one of the new ones that are on offer for new customers only?

Re: new plans available for existing customers?

Handy1 — Mon, 25 Dec 2023 23:02:33 GMT

@cski It’s an option , but you would lose your current rewards you have . So not probably worth it when the plan most likely will come along again or even a better one then that . On top of that you would lose your phone number to unless your ported it out to new provider to only port back in on new account with new email then before . Not worth the time or money I don’t think

Re: new plans available for existing customers?

cski — Mon, 25 Dec 2023 23:03:19 GMT

I have never seen an offer for existing customers. I think the $24 plan is so much better than my existing plan that losing the rewards isn't a deterrent. Can I keep my current phone number?

Re: new plans available for existing customers?

Handy1 — Mon, 25 Dec 2023 23:05:33 GMT

@cski The only way to keep your number would be to port it out to a new carrier and then create a new PM account on the $24 plan with a temp PM phone number using a different email then your current one with PM . Then port it back in from new carrier in new PM plan

Re: new plans available for existing customers?

cski — Mon, 25 Dec 2023 23:07:32 GMT

sounds like it's easier to just switch carriers. Does anyone know of another carrier offering a similar plan to the $24 one that PM is offering to new customers only?

Re: new plans available for existing customers?

hTideGnow — Mon, 25 Dec 2023 23:09:16 GMT

HI @cski

No, look like PM has the best plan for activation in that price range

you want to port out and come back? you might still save money long term doing that

Re: new plans available for existing customers?

Handy1 — Mon, 25 Dec 2023 23:09:27 GMT

@cski freedom or lucky mobile be where I looked next

Re: new plans available for existing customers?

cski — Mon, 25 Dec 2023 23:11:34 GMT

thanks! Sad that PM won't offer this deal to existing customers.

Re: new plans available for existing customers?

Handy1 — Mon, 25 Dec 2023 23:12:17 GMT

@cski Just no loyalty anymore 😞

Re: new plans available for existing customers?

cski — Mon, 25 Dec 2023 23:12:29 GMT

super, thanks! Sad that PM is encouraging me to leave.

Re: new plans available for existing customers?

Andy85 — Mon, 25 Dec 2023 23:48:11 GMT

Hi @cski

There are a new plans available specifically to new activations when on the public mobile site and a couple available for all clients. There are some additional offers that might be targeted directly to you as an exclsve offer as well! The best way to see which offers are available to you, is by taking the following steps:

Step 1: Log into your account and click on Subscriptions and Add-ons

Step 2: click on Change Subscription

A new page will load and it will display all the plans available to existing clients in your province. Plans available to new clients will be removed to reduce the confusion. You will noticed new plans there were not appearing on the main website!

Additionally, things could change from now until the end of the Boxing week promotions so remember to log back into your account often to see if the plans are updated!

Re: new plans available for existing customers?

cski — Tue, 26 Dec 2023 00:06:02 GMT

thank you. However the plan I want is not included in these offerings.

Re: new plans available for existing customers?

hTideGnow — Tue, 26 Dec 2023 00:08:17 GMT

HI @cski

what plan do you want to go with ? $24? that is the best plan out of all carriers, others don't have such a great plan. So, if you really like that, and willing to start rewards from beginning again, it is still worth to port out to another carrier and port back to take advantage to this great plan

Re: new plans available for existing customers?

cski — Tue, 26 Dec 2023 00:16:15 GMT

thanks.

Re: new plans available for existing customers?

dynamo1 — Tue, 26 Dec 2023 17:34:35 GMT

many are reporting on RFD that they are getting the $24 plan as a existing customer but it's luck of the draw to get an agent to apply it.

Re: new plans available for existing customers?

Hummingbird — Tue, 26 Dec 2023 15:28:46 GMT

@Andy85 is that $40 for 60GB Canad-Us plan exclusive to you? I cant find it.

Re: new plans available for existing customers?

Handy1 — Tue, 26 Dec 2023 15:30:35 GMT

@Hummingbird The 60GB for $40 CAN/US plan is Quebec only plan 😞