topic Re: Sim card in Get Support

Sim card

Pepper72 — Mon, 25 Dec 2023 20:58:24 GMT

Hi, I received a SIM card almost a year ago, I activated it. Unfortunately I let it go past 90 days. Now I'm trying to resume my activation and when I enter my sim card number again it says not valid. Why can't I just reactivate my previous sim card? I need access to my phone, it's urgent. Please help, thanks.

Re: Sim card

Chalupa_Batman — Mon, 25 Dec 2023 21:00:30 GMT

Hi @Pepper72

Because your SIM card has now expired, you will need to purchase a new one. You can either purchase one at a local Telus store for $10 (call a head first to make sure they have one) or you can purchase one from Amazon for $4.99 here's the link. SIM card on Amazon

Re: Sim card

Handy1 — Mon, 25 Dec 2023 21:04:31 GMT

@Pepper72 Sorry over 90 days suspended and the account is closed . You will need to get a new PM SIM card and create a new account and use a different email then before

add physical sim card and eSIM are free right now from Public mobile @Pepper72

Re: Sim card

Pepper72 — Mon, 25 Dec 2023 21:06:23 GMT

Hi, why can't I use my same email address? Maybe I will just purchase a Kodoo card instead. SIM cards should be able to be reused in my opinion. Love public mobile but this is ridiculous. Thanks

Re: Sim card

Handy1 — Mon, 25 Dec 2023 21:10:07 GMT

@Pepper72 Because SIM cards can only. Be activated once . And no need to buy SIM card PM offering them free right now with plan

System just has issues with re using same email to .to use same email you will need to can’t support @Pepper72

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437