topic Re: 7b1 error in Get Support

7b1 error

justin83 — Mon, 25 Dec 2023 19:40:56 GMT

Toady is the 1st day of my plan change and I am getting an error message 7b1. I have unlimited minutes. I can receive calls and text but cannot call out. I have turned the phone off and back on. No change.

Re: 7b1 error

hTideGnow — Mon, 25 Dec 2023 19:42:55 GMT

HI @justin83 you had a plan change? we saw some many issues after a plan change is made

But try to reboot the phone first, it heped my friend with similar problem after a plan change

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 7b1 error

justin83 — Mon, 25 Dec 2023 19:44:20 GMT

Yes, today is the first day of my new plan. I have power cycled the phone but it did not work.

Re: 7b1 error

Handy1 — Mon, 25 Dec 2023 19:45:05 GMT

@justin83 Can you test the SIM card in another phone and test ? You can also get support to refresh your account might be all you need

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 7b1 error

HALIMACS — Mon, 25 Dec 2023 19:45:33 GMT

@justin83

Christmas day.

Mobile lines are loaded.

Just have to wait 5 to 10 minutes and try again.

Re: 7b1 error

hTideGnow — Mon, 25 Dec 2023 20:00:19 GMT

@justin83 wrote:
Yes, today is the first day of my new plan. I have power cycled the phone but it did not work.

HI @justin83

since reboot didn't help, please submit ticket with CS agent using the link I provided above

Re: 7b1 error

HALIMACS — Mon, 25 Dec 2023 20:05:00 GMT

@justin83

Try resetting network connections and removing and reinserting SIM card (if you're using a physical SIM)