topic Re: No voice in the US in Get Support

No voice in the US

yvaN_ehT_nioJ — Mon, 25 Dec 2023 18:02:12 GMT

Like the title states, I am currently in the US (California) and I have recently (since like September) switched to public mobile

I got the Canada/US voice/data plan and after some searching figured out I needed to do to LTE for my data to work

I can do data and texting but not voice. I have tried T mobile and at&t and no matter what it's just dead air

I do not see a VoLTE option, but when I look it up it states it means it's (probably) on by default. And that is sim card dependent.

Does this mean I was given a non VoLTE SIM?

Are there any other options?

I have a 2020 Motorola edge+ (XT2061-3)

Re: No voice in the US

hairbag1 — Mon, 25 Dec 2023 17:38:50 GMT

@yvaN_ehT_nioJ

you can try to select 2G for placing calls, if you don't have a volte enabled phone, that's all that will work in US. It's not very good, but as long as your near a cell tower, it should complete the call using only ~~AT&T or~~ T-Mobile.

Re: No voice in the US

Chalupa_Batman — Mon, 25 Dec 2023 17:34:00 GMT

Hey @yvaN_ehT_nioJ

Go into your network settings and pick T Mobile then reboot. You should be up and running.

How to change Network Operators on Android

Find network operators by sliding your finger downwards from the top of the screen.

Press the settings icon.

Press Connections

Press Mobile Networks

Press Network operators

Press Select Manually and wait till your phone searches available networks.

Press the either AT&T or T-Mobile

Press the Home key to return to the home screen.

Now reboot and you should be ready to go!

Created by Chalupa Batman

Re: No voice in the US

hTideGnow — Mon, 25 Dec 2023 17:35:46 GMT

HI @yvaN_ehT_nioJ

are you connected to T-Mobile or AT&T?

first make sure you selected only 4G or LTE and not 5G

then try to connect manually to both T-Mobile and AT&T and test making calls on the two network and see which one works

if still not works, change the network mode to 2G this time and connect manually to T-Mobile and try again.

Once of the above option should work for voice

Re: No voice in the US

yvaN_ehT_nioJ — Mon, 25 Dec 2023 18:05:19 GMT

I have manually switched to both and neither work, and I do not have 2g option. Just 5g, LTE, and 3g

😞

Re: No voice in the US

Chalupa_Batman — Mon, 25 Dec 2023 18:09:30 GMT

Got this off Google as I'm an iPhone guy.

Open quick settings, then touch & hold In the list of nearby networks: To connect to a different network, touch its name. To change settings for the currently connected network, touch > To change settings for a saved network, touch & hold its name, then touch Modify

Wi-Fi - motorola edge (2021)| Motorola Support CA EN

The only other option if needed is to contact a CS Agent to reset your network itself from there end. Being Christmas, can't say if they are open today.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No voice in the US

yvaN_ehT_nioJ — Mon, 25 Dec 2023 18:08:58 GMT

I've tried that as well and no joy.

Are we allowed on Verizon?, it's a third of four options I see

Re: No voice in the US

yvaN_ehT_nioJ — Mon, 25 Dec 2023 18:09:20 GMT

No 2g option on this phone unfortunately

Re: No voice in the US

hTideGnow — Mon, 25 Dec 2023 18:10:29 GMT

@yvaN_ehT_nioJ wrote:
No 2g option on this phone unfortunately

HI @yvaN_ehT_nioJ

still leave it on T-Mobile if data works, and try to make calls, the phone might automatically change to 2G on T-Mobile when there is a voice calls

and download VoIP app TextNow , you can use it to make calls an receive calls on the app for now

Re: No voice in the US

yvaN_ehT_nioJ — Mon, 25 Dec 2023 18:12:02 GMT

wifi calling won't turn on either

Re: No voice in the US

hTideGnow — Mon, 25 Dec 2023 18:13:23 GMT

Hi @yvaN_ehT_nioJ there is no Wifi Calling with PM

but you can use VoIP app as a workaround for now for voice calls

Re: No voice in the US

yvaN_ehT_nioJ — Mon, 25 Dec 2023 18:17:04 GMT

Will try textnow, ATM any call I make just go to blank air. No ringing, no busy signal. Just clicks once then disconnects

Re: No voice in the US

Chalupa_Batman — Mon, 25 Dec 2023 18:17:50 GMT

I still say you should contact a CS Agent to reset your network. Something isn't right if you can't make calls.

Re: No voice in the US

hTideGnow — Mon, 25 Dec 2023 18:21:01 GMT

HI @yvaN_ehT_nioJ

yes, voice calls can be troublesome, but many now able to get the call without any problem after AT&T is used for roaming again

And you tried both T-Mobile and AT&T?

if you really tried both, then probably test in another area, maybe just a network issue , expecially the 2G network on T-Mobile, with where you are

Re: No voice in the US

DennyCrane — Mon, 25 Dec 2023 19:50:39 GMT

@yvaN_ehT_nioJ I don't believe your phone is VoLTE compatible with PM; and because the US no longer has 3G networks, that's why you're not able to make phone calls. Aside from getting a different phone or possibly finding a 2G connection, I don't think you'll be able to use the calling portion of your plan while in the US.

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: No voice in the US

Phil_Adelphus — Mon, 25 Dec 2023 20:16:05 GMT

@DennyCrane The Motorola edge 2022 (S2ST32.71-71 & above) is on PMs VoLTE list but maybe the problem is with the US carriers? It's not on AT&T's VoLTE tested list, at least not this particular model number.

Re: No voice in the US

DennyCrane — Mon, 25 Dec 2023 20:17:42 GMT

@Phil_Adelphus I saw that, but @yvaN_ehT_nioJ said they have the 2020 version. I'm assuming that's the issue.

Re: No voice in the US

Phil_Adelphus — Mon, 25 Dec 2023 20:22:15 GMT

@DennyCrane Yes, but the PM VoLTE list gives the 2020 version which I think the XT2061-3 is but that model is not on AT&T's list. I don't know about T-Mobile, they don't have a list but I think they have an IMEI check, not sure.

Re: No voice in the US

DennyCrane — Mon, 25 Dec 2023 20:59:27 GMT

@Phil_Adelphus Where do you see the 2020 version on PM's list?

Re: No voice in the US

Phil_Adelphus — Tue, 26 Dec 2023 00:22:31 GMT

@DennyCrane Apparently I can't read! Sorry about that.