topic Re: Misplaced SIM card in Get Support

Misplaced SIM card

RiverQueen9999 — Mon, 25 Dec 2023 16:06:54 GMT

I seem to have misplaced my PM sim card when I took it out of my phone and can't seem to locate it... is there a way to get another PM SIM card as a replacement and keep the same number. Or another way to keep the same number?? Thanks!

Re: Misplaced SIM card

softech — Mon, 25 Dec 2023 16:09:46 GMT

@RiverQueen9999

yes you can keep your phone number with a new sim card. Just get a new sim card and go to My Account to update it

get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
or https://www.amazon.ca/dp/B07R6P5KBB/
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )
After the sim card is updated, wait 5 mins, then reboot your phone and it should be good

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: Misplaced SIM card

BKNS27 — Mon, 25 Dec 2023 16:10:18 GMT

@RiverQueen9999

You will need to purchase one from a Telus/Koodo/Mobile Klinik store for $10 or $4.99 from Amazon if you want to keep your old number.

The free SIM/eSIM are for new activations/members with a new plan with a new number.

Re: Misplaced SIM card

computergeek541 — Mon, 25 Dec 2023 16:46:38 GMT

Re: Misplaced SIM card

computergeek541 — Mon, 25 Dec 2023 17:30:48 GMT