topic Re: Port Question in Get Support

Port Question

AmazingBernice — Mon, 25 Dec 2023 00:52:28 GMT

I spent 3 hours with a rep, and I have a temp phone number. How do I port my number now?

Re: Port Question

Chalupa_Batman — Mon, 25 Dec 2023 01:13:04 GMT

If you log into your account, on the left side you click on profile, then you click on the pencil beside the temp number and follow the instructions to port number over to PM. Just remember to keep your old SIM card in the phone to get the request from your other provider. You will have 90 minutes to say yes.

Re: Port Question

computergeek541 — Mon, 25 Dec 2023 00:56:33 GMT

@Chalupa_Batman wrote:
I will send you the porting team number and they will assist you. Check your mailbox top right corner.
If you log into your account, on the left side you click on profile, then you click on the pencil beside the temp number and follow the instructions to port number over to PM. Just remember to keep your old SIM card in the phone to get the request from your other provider. You will have 90 minutes to say yes.

As the customer has a tempoary number, there is no open port request. The porting team cannot assist. Whenever a port has been requested, the temporary number would have already been replaced. The porting team will not initiate a porting request.

Re: Port Question

Chalupa_Batman — Mon, 25 Dec 2023 01:12:51 GMT

Yes, I understand that. Hence I edited my reply and forgot to remove the top part. Thanks for sharing.