topic Re: personal hotspot in Get Support

personal hotspot

Rlid2 — Sun, 24 Dec 2023 21:57:37 GMT

I tried to set up a personal hotspot from my phone. I get the message that I have to contact Public mobile to enable personal hotspot on my account. But I am not having any success in contacting public mobile to do that . Any suggestions?

Re: personal hotspot

hairbag1 — Sun, 24 Dec 2023 21:58:02 GMT

@Rlid2

use this link to message Customer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added...watch the little envelop icon on top right side of page will be highlighted when they respond to you.

Re: personal hotspot

computergeek541 — Sun, 24 Dec 2023 21:58:28 GMT

This is a device software issue. Public Mobile hasn't disabled hotspot.

Re: personal hotspot

Rlid2 — Sun, 24 Dec 2023 22:08:06 GMT

thank you

Re: personal hotspot

Rlid2 — Sun, 24 Dec 2023 22:09:45 GMT

oh ok - that makes sense

Thanks

Re: personal hotspot

hairbag1 — Sun, 24 Dec 2023 22:20:14 GMT

@computergeek541 wrote:
This is a device software issue. Public Mobile hasn't disabled hotspot.

Why would customer be getting message to contact Public Mobile ?

Re: personal hotspot

Chalupa_Batman — Sun, 24 Dec 2023 22:22:37 GMT

Hi @Rlid2

I myself have used my Public Mobile phone (iPhone XR) to hotspot my data to my Chromebook to surf the net. I had no problems at all. Depending on what phone you're using, you may wish to Google it and see if that helps. Most time I find, it's password related, in other words I type the wrong password or caps lock is on.

Re: personal hotspot

softech — Sun, 24 Dec 2023 22:42:10 GMT

@Rlid2 reboot the phone and try setup hotspot again, and check APN

,go Settings -> Cellular -> Cellular Data Network -> PERSONAL HOTSPOT / APN -> sp.mb.com , and Leave Username and Password blank.

(if you see APN showing isp.mb.com, please update it by dropping the i and make it sp.mb.com

Re: personal hotspot

Rlid2 — Tue, 26 Dec 2023 14:34:51 GMT

Thanks

Re: personal hotspot

NothingDone2Day — Mon, 11 Nov 2024 03:09:11 GMT

every time I change APN go out then back in it defaults back to isp.mb.com. Any suggestions

Re: personal hotspot

computergeek541 — Mon, 11 Nov 2024 06:41:17 GMT

@NothingDone2Day wrote:
every time I change APN go out then back in it defaults back to isp.mb.com. Any suggestions

On some Android devices, tapping back doesn't automatically save setting changes. You may need to select the menu and choose save.