topic Re: payment update in Get Support

payment update

ATP — Sun, 24 Dec 2023 18:58:03 GMT

Why do I keep getting this message: Sorry, we’re not able to process this request at this time. Please try again later.

I have been trying to update my credit card expiry date for several days & I just keep getting the same message. What is the solution?

Re: payment update

Chalupa_Batman — Sun, 24 Dec 2023 19:00:09 GMT

Hey @ATP

Apparently a lot of folks are having issues. Some say wait an hour to try again, some say after the hour clear your cache and restart your browser, some say wait 24 hours. If you're still having problems, reach out to a CS Agent for help.

Best to reach out to a CS Agent to fix it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: payment update

softech — Sun, 24 Dec 2023 18:59:58 GMT

@ATP there have been some posts about payment update difficulties in the last couple days. Wait 24 hours and try again using Incognito mode

if you need to pay urgently, get voucher from SDM/London Drug/711/Shell and load the voucher using*611

Re: payment update

HALIMACS — Sun, 24 Dec 2023 19:04:00 GMT

@ATP

have you tried using both the web-based service as well as the Public Mobile app to do this?

If not, try the other.