topic Re: Problem when transferring phone number in Get Support

Problem when transferring phone numbe

MK2312 — Sun, 24 Dec 2023 04:01:09 GMT

Hello,

I am trying to transfer my phone number from bell to public mobile, but it keeps saying that my number is not a valid Canadian phone number.

Re: Problem when transferring phone number

Handy1 — Sun, 24 Dec 2023 03:53:07 GMT

@MK2312 I’ll send you the porting team number private message and they can retrigger the port request for you . If your still having issues you can also submit ticket with support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem when transferring phone number

computergeek541 — Sun, 24 Dec 2023 04:06:04 GMT

@Handy1 wrote:
@MK2312 I’ll send you the porting team number private message and they can retrigger the port request for you . If your still having issues you can also submit ticket with support to investigate
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The Telus porting team should not be contacted if the error shows up about the number not being portable. It's possible that there is no open porting reqeust to begin iwth, and as such, they wouldn't be able to help in that type of situation.

Re: Problem when transferring phone number

computergeek541 — Sun, 24 Dec 2023 04:00:58 GMT

@MK2312 wrote:
I am trying to transfer my phone number from bell to public mobile, but it keeps saying that my number is not a valid Canadian phone number.

Depending on which city the phone number is from, the number might not be elibible for number porting to Public Mobile. Which city?

Re: Problem when transferring phone number

MK2312 — Sun, 24 Dec 2023 04:01:37 GMT

Toronto

Re: Problem when transferring phone number

hTideGnow — Sun, 24 Dec 2023 04:03:50 GMT

HI @MK2312

it's a 416, 647 number?

check here to confirm if it can be ported into PM

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

Re: Problem when transferring phone number

MK2312 — Sun, 24 Dec 2023 04:05:55 GMT

Its a 647 number. It says it cant be ported. I already paid for a month, do I just ask for a refund?

Re: Problem when transferring phone number

computergeek541 — Sun, 24 Dec 2023 04:11:39 GMT

@hTideGnow wrote:
HI @MK2312
it's a 416, 647 number?
check here to confirm if it can be ported into PM
https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

All active Toronto numbers, including area code 437, can be ported to Public Mobile.

Re: Problem when transferring phone number

computergeek541 — Sun, 24 Dec 2023 04:09:12 GMT

@MK2312 wrote:
Toronto

Did you already have an open porting request, or the Public Mobile website immediately give that error message the very first time you tried?

Re: Problem when transferring phone number

MK2312 — Sun, 24 Dec 2023 04:11:02 GMT

It immediately gave me the error message the first time I tried.

Re: Problem when transferring phone number

computergeek541 — Sun, 24 Dec 2023 04:13:44 GMT

@MK2312 wrote:
Its a 647 number. It says it cant be ported. I already paid for a month, do I just ask for a refund?

Sorry, but Public Mobile gennerally doesn't offer refunds. Is your Bell phone number still active? Only active numbers can be transferred to another carrier. Please contact Public Mobile customer support agents to get this resolved.

Re: Problem when transferring phone number

MK2312 — Sun, 24 Dec 2023 04:15:10 GMT

Yeah its an active bell phone number. I guess I will just contact them.

Re: Problem when transferring phone number

computergeek541 — Sun, 24 Dec 2023 04:16:15 GMT

@MK2312 wrote:
Yeah its an active bell phone number. I guess I will just contact them.

Just to clarify, please only contact Public Mobile customer support agents. The Telus porting team will not be able to assist with this at the moment as there is no open porting request.

Re: Problem when transferring phone number

hTideGnow — Sun, 24 Dec 2023 04:17:57 GMT

HI @MK2312

if it is a Toronto number, I am pretty sure you can port into PM, but you can still use the check to confirm

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

What I suggest is to activate and get a new number first. After activation, you can try request porting again iva My Account, Profile Page. If same, you can submit ticket with PM agent and ask them to help porting