topic Re: Bought a wrong add-on in Get Support

Bought a wrong add-on

Huan — Sun, 24 Dec 2023 00:54:52 GMT

I accidentally bought wrong add-on of US roaming data, how could I change to canada data or cancel it?
thank you!

Handy1 — Sun, 24 Dec 2023 01:01:07 GMT

@Huan You can submit ticket with support and see if they can reverse it for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

Huan — Sun, 24 Dec 2023 01:12:58 GMT

Thank you! I prefer to a real agent? But I failed to find a suppprt number

hTideGnow — Sun, 24 Dec 2023 01:13:28 GMT

hi @Huan PM is prepaid carrier and usually do not provide refund. But support agents usually will help , please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow — Sun, 24 Dec 2023 01:16:20 GMT

hi @Huan sorry, PM support model is different, no call center to call but just via messaging. Please submit ticket by message

Huan — Sun, 24 Dec 2023 01:23:54 GMT

Thank you! I submitted a message, but I can’t find it and have no idea where I can find any response

Handy1 — Sun, 24 Dec 2023 01:26:01 GMT

@Huan They usually reply with in the hour sometimes longer . Just keep n eye on your community inbox for a response

or use this link to it ( community in box )

hTideGnow — Sun, 24 Dec 2023 01:28:58 GMT

keep checking this private inbox page, they reply within 1 to 2 hours

In case you want to check what you sent, here