topic Re: Changing my current plan in Get Support

Changing my current plan

Smasma — Sat, 23 Dec 2023 19:52:16 GMT

Hi there, my plan is 3G speed $25. I would like to change to 4G $24 3GB I see online.
However when I tried to do from my account the plan I want to change won't come up.
I reached out the chat , the agent told me to reach out customer support they only deal with new activation customers.

Re: Changing my current plan

Handy1 — Sat, 23 Dec 2023 19:53:27 GMT

@Smasma Sorry that plan is just for new activations only . Not for existing customers unfortunately

Re: Changing my current plan

hairbag1 — Sat, 23 Dec 2023 19:54:30 GMT

@Smasma

reserved for new activation only at this time.

Re: Changing my current plan

esjliv — Sat, 23 Dec 2023 19:58:19 GMT

@Smasma - whatever you see in your MY ACCOUNT under the change subscription area are the plans that you are able to change to. So check those out regularly as they do change, sometimes often.

Customer Support from PM is reached by that CHAT BUBBLE bottom right of the screen, seen below:

or, you can use your INBOX messages to sent to 'CS_Agent'.

Sounds like you were using the activations only area...funny they don't even tell you how to contact PM support...🙄

Re: Changing my current plan

Smasma — Sat, 23 Dec 2023 19:59:53 GMT

So customers like me don't get better offer , recommended plan I get is 50GB $39 4G speed which I don't need.

Re: Changing my current plan

computergeek541 — Sat, 23 Dec 2023 21:59:49 GMT

Re: Changing my current plan

boo_boo12 — Sat, 23 Dec 2023 23:27:51 GMT

Looks like it is for new activations only for now

Re: Changing my current plan

Handy1 — Sat, 23 Dec 2023 23:34:37 GMT

@Smasma All we existing customers are in the same boat . Me included