topic Re: Can't renew the plan in Get Support

Can't renew the plan

bruicer — Tue, 04 Jan 2022 20:37:17 GMT

I can't renew my account again when i go to selfserve site shows expiry date but not showing amount due

Re: Can't renew the plan

Mana — Mon, 26 Feb 2018 17:29:17 GMT

@bruicer sorry to hear about your trouble.

Please send a private message to @Moderator_Team to get help.

In your message to mods, please include:

- explaination of your issue

- your account number

- your phone number

- your account PIN

Re: Can't renew the plan

Acekiller — Mon, 26 Feb 2018 18:03:23 GMT

I believe once your plan expired you need mods' assistance to reactivate it.

Re: Can't renew the plan

bruicer — Mon, 26 Feb 2018 18:09:59 GMT

Why is that never had the problem before looks like time for new provider i guess

Re: Can't renew the plan

Anonymous — Mon, 26 Feb 2018 22:40:21 GMT

@bruicer, Unless you are trying to change your plan, you should be able to re-activate it if it has expired/is suspended less than 90 days. You might simply need to clear your browser's cache and/or run your browser in incognito/privacy mode (or try another browser). If that doesn't work, and you haven't already done so, send a private message to the moderators team, as mentioned above..

Re: Can't renew the plan

Luddite — Mon, 26 Feb 2018 22:53:58 GMT

@bruicer Is your phone working? If so, an expired notice is normal before autopay renewal.