topic Re: New SIM card in Get Support

New SIM card

Pann — Sat, 23 Dec 2023 20:06:54 GMT

SIM card not received since 3 weeks

Re: New SIM card

Handy1 — Sat, 23 Dec 2023 20:11:11 GMT

@Pann Probably got lost in the mail . Submit ticket with support . See if you can buy one from koodo telus store or from Amazon . And if you can get credit for it

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New SIM card

Andy85 — Sat, 23 Dec 2023 20:18:23 GMT

Hi @Pann

It can take up to 3 weeks to receive a physical SIM card when ordering it from Public Mobile's website. It sounds like there could be an issue in your case since it has surpassed that point. I would recommend reaching out to customer service to report the issue. You can write to them by using the following link and consider asking for a reimbursement or for them to reissue a new SIM:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (Little envelope icon on the top-right of this page).

In addition, there are other ways to purchase SIM cards if you do not want to wait 3 weeks by repurchasing from the Public Mobile site.

You can order a Physical SIM directly from Amazon! Shipping time tends to be quicker with Amazon.
You can order an eSIM (electronic SIM) directly from the Public Mobile App and start using it right away.
You can pick up a physical SIM card from a nearby store. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest you stores closest to you that sell SIM cards.

Re: New SIM card

hTideGnow — Sat, 23 Dec 2023 20:18:28 GMT

hi @Pann

it can take As many as three weeks for SIM card to deliver, So it might be coming soon

But ask agent to check, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437