topic wrong selection during plan change in Get Support

wrong selection during plan change

DevgunJD — Sat, 23 Dec 2023 19:17:10 GMT

Hello, I did plan changes today, by mistake I selected 'change now' than 'change plan at renewal'. I did it for two accounts and both plans just got renewed. Can I reverse this change or someone can assist to set changes on renewal.

Re: wrong selection during plan change

Handy1 — Sat, 23 Dec 2023 19:30:16 GMT

@DevgunJD You can try to submit ticket with support and see if they can help reverse this for you . But PM is pre paid and typically no refunds . Best of luck

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: wrong selection during plan change

DevgunJD — Sat, 23 Dec 2023 21:39:08 GMT

Thanks for your guidance Mr. Handy1 Tried with CS_Agent but no luck as changes are immediate.

Re: wrong selection during plan change

hTideGnow — Sat, 23 Dec 2023 21:45:57 GMT

sorry to hear that. Yes, a wrong Changr Now request usually cannot be reversed 😞