topic Re: My problem with my esim in Get Support

My problem with my esim

vousamie — Sat, 23 Dec 2023 21:25:26 GMT

Previously, my phone's text and call services were not working. I attempted to restart by deleting the eSIM, but then I realized that I couldn't add it back.

Later, I purchased a new eSIM with the same account yesterday, but I couldn't add it to my phone again. Additionally, I haven't received any email regarding the purchase (of the new one (esim)).

Re: My problem with my esim

hTideGnow — Sat, 23 Dec 2023 18:45:17 GMT

hi @vousamie

you were using the app to buy eSIM?? did it try to install it?

check your phone Sim Manager and check if there is a PM esim there, if it is, enable it

if not, and if you sure no email with the qr code sent to you, please submit a ticket with CS Agent and seek further help
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My problem with my esim

Handy1 — Sat, 23 Dec 2023 18:47:10 GMT

@vousamie Please submit ticket with support to help straighten things out for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My problem with my esim

vousamie — Sat, 23 Dec 2023 18:51:02 GMT

I tried it, but it didn't work. I'll try contacting a customer service agent. Thank you for the link! 😁

Re: My problem with my esim

hTideGnow — Sat, 23 Dec 2023 18:53:09 GMT

hi @vousamie remember to check your Community inbox after you put in the ticket, agent usually reply within 1 or 2 hours

Re: My problem with my esim

Andy85 — Sat, 23 Dec 2023 18:55:23 GMT

Hi @vousamie,

Did your talk and text service previously work before you encountered the issue? Just trying to understand your previous situation a little better.

As for resolving the eSim issue regarding not receiving the QR code by email, you can reach out to Customer Service as previously suggested. Perhaps they can resend you the QR code to allow you to download the new eSim.