topic Re: Data not working in Get Support

Data not working

Carol_Lau — Sat, 23 Dec 2023 16:36:16 GMT

Hi - I have been using data since Jan and recently it stopped working. I even changed subscription to increase data allowance. The phone shows 302220, APN reset to default Telus ISP. Please help. Thanks.

Re: Data not working

hairbag1 — Sat, 23 Dec 2023 16:37:52 GMT

@Carol_Lau

make sure data is enabled in settings.

Re: Data not working

kb_mv — Sat, 23 Dec 2023 16:51:05 GMT

@Carol_Lau Check here for the correct APN settings:

https://apn.how/ca/public-mobile

Re: Data not working

Dunkman — Sat, 23 Dec 2023 16:55:23 GMT

@Carol_Lau

Is your talk and text working fine? Maybe try to reboot phone. Network reset of phone (this will erase saved Wifi password settings).

Here is some more information of APN settings:

https://www.publicmobile.ca/en/ab/get-help/articles/set-up-data-on-an-android-phone

Re: Data not working

Carol_Lau — Sat, 23 Dec 2023 17:12:30 GMT

It is. Data has been working until recently. I didn't change anything. Thanks

Re: Data not working

Carol_Lau — Sat, 23 Dec 2023 17:13:13 GMT

Yes, talk and text and wifi working.

Re: Data not working

Carol_Lau — Sat, 23 Dec 2023 17:14:36 GMT

I rebooted my phone and reset network to default (it chose Telus, not the other two, Rogers and Clear something). I will check out your link - thanks.

Re: Data not working

hTideGnow — Sat, 23 Dec 2023 17:15:44 GMT

hi @Carol_Lau try reset all networks

and check if you enabled the data limit on your phone, might be that blocked data

also, test your sim in another phone

Re: Data not working

Carol_Lau — Sat, 23 Dec 2023 17:34:05 GMT

It worked! Thanks a bunch!