topic changing carriers in Get Support

changing carriers

Blueloop12 — Sat, 23 Dec 2023 16:37:26 GMT

I had 2 different phone numbers with Public, I just moved one to Freedom, now when I click on "My Account" with Public there does not seem to be anything showing up. How do I now access the info regarding the number that is still with Public Mobile? Thanks.

Re: changing carriers

hairbag1 — Sat, 23 Dec 2023 16:42:31 GMT

@Blueloop12

once you port away from PM your account is deactivated. ~~You need a new sim to start a new account~~.

ed...did you create an Eversafe account for the other PM account ?

Re: changing carriers

kb_mv — Sat, 23 Dec 2023 16:45:57 GMT

@Blueloop12 wrote:
I had 2 different phone numbers with Public, I just moved one to Freedom, now when I click on "My Account" with Public there does not seem to be anything showing up. How do I now access the info regarding the number that is still with Public Mobile? Thanks.

@Blueloop12 You would have had 2 accounts to have 2 numbers with PM. If you forgot the email or don't have Eversafe set up on 2nd number, contact customer service for help at the link below;

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: changing carriers

Yummy — Sat, 23 Dec 2023 17:09:26 GMT

As soon as you port out your number your PM account is deleted forever. All rewards and funds (if any) are lost.

Re: changing carriers

Blueloop12 — Sat, 23 Dec 2023 23:10:56 GMT

Thanks for the info.