topic Re: phone not working in Get Support

phone not working

elsav — Sat, 23 Dec 2023 21:38:46 GMT

I paid my phone bill for January and it says the money is in my account, but the phone is still not working?

What do I do now?

Re: phone not working

Handy1 — Sat, 23 Dec 2023 15:14:30 GMT

@elsav Log into your account if money is sitting in available funds tap the pay now and resume button . And reboot the phone

Re: phone not working

hTideGnow — Sat, 23 Dec 2023 15:19:45 GMT

hi @elsav reboot your phone first

if not service, use Incognito/private/secret mode on your browser to login My Account to confirm if account shows active or suspended

if suspended but you see the money you paid still showing in Available Funds, then click Pay Now and Resume services for the system to use the Available funds to renew

if that does not help, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437