topic usage history not updated in Get Support

usage history not updated

Maselina — Sat, 23 Dec 2023 11:24:43 GMT

"We’re currently experiencing an issue where your usage history may be presented out of order. We're actively working to fix this issue and appreciate your patience." This statement has been on my account page for more than a few weeks. Is the issue not fixed yet?

Re: usage history not updated

softech — Sat, 23 Dec 2023 04:55:49 GMT

@Maselina

are you not seeing the correct usage? For mine, the usage has been updated without any issue

Did you not see any updated usage at all?

Re: usage history not updated

Maselina — Sat, 23 Dec 2023 04:59:51 GMT

I saw updated data but not phone calls.

Re: usage history not updated

softech — Sat, 23 Dec 2023 05:03:53 GMT

@Maselina

For mine, I see both calls and data. Try again using Incognito mode and see if you see the correct usage log

If you still see calls missing on the log, you might want to engage support by direct message for further investigation:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: usage history not updated

will13am — Sat, 23 Dec 2023 14:18:24 GMT

This problem seems to be pandemic like. All my accounts have the same issue. Correction, the usage history notification appears to be incorrect. I just made a call to see if it would register and it did.