topic Re: APP ACCESS with phone number verification 6-digit code in Get Support

APP ACCESS with phone number verification 6-digit code

Simplice — Sat, 23 Dec 2023 02:26:35 GMT

Hi there,

I am a new customer but I can't access the app, when login with email address l received this message " You’re logging in from an unknown device To confirm it's you, enter the 6-digit code sent to *******271" but I didn't receive any code at my phone number so far. I tried the " resend code " option but nothing works. I confirmed the email address with no issue, but I cannot receive the 6 digit code to verify my phone number as well, and no way to see if the code is sent to the correct phone number.

Thank you

Re: APP ACCESS with phone number verification 6-digit code

BKNS27 — Sat, 23 Dec 2023 02:06:30 GMT

@Simplice

You can click on Resend Code/Didn’t receive code to have the 2FA code resend by email, calling or texting. But remember to click on the Trusted Device box on the bottom of page.

Re: APP ACCESS with phone number verification 6-digit code

Handy1 — Sat, 23 Dec 2023 02:07:51 GMT

@Simplice Do you see the option for “didn’t get code” tap it it should give option to send code to email instead . If stil no luck please submit ticket with support to help you gain a access to your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: APP ACCESS with phone number verification 6-digit code

Simplice — Sat, 23 Dec 2023 02:09:19 GMT

This option "Didn’t receive code to have the 2FA code resend by email, calling or texting." Is not available after clicking on resend code