topic Re: $10 Referral Credit in Get Support

$10 Referral Credit

JemZee — Sat, 23 Dec 2023 03:03:42 GMT

Someone referred me to public mobile and I used his referral code during activation but I am yet to receive the $10 credit neither as he. It is almost 30 days since I activated my number. How do I get the credit?

Re: $10 Referral Credit

Handy1 — Fri, 22 Dec 2023 22:28:45 GMT

@JemZee You should have seen it with in 72 hours after activation , 30 days to long please submit ticket with support to ensure it was applied correctly

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: $10 Referral Credit

HALIMACS — Fri, 22 Dec 2023 22:30:53 GMT

@JemZee

before you reach out to customer support, have you logged into your self-serve account to see if the $10 credit is showing in your available funds?

That’s where it will show and it will apply against your first renewal, reducing it by $10

Re: $10 Referral Credit

Andy85 — Fri, 22 Dec 2023 22:31:10 GMT

Hi @JemZee,

You can reach out to customer service and they can look into re-adding the referral code to your account if it didn't go through properly. Here is the link to write to them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.

Re: $10 Referral Credit

computergeek541 — Sat, 23 Dec 2023 03:03:29 GMT

@JemZee wrote:
Someone referred me to public mobile and I used his referral code during activation but I am yet to receive the $10 credit neither as he. It is almost 30 days since I activated my number. How do I get the credit?

The person who referred you doesn't actually get $10.

Re: $10 Referral Credit

Benophone — Thu, 28 Dec 2023 00:31:50 GMT

I'm having a similar issue, but I am just 24 hours in to my account creation.

Re: $10 Referral Credit

ulearn — Thu, 28 Dec 2023 01:09:33 GMT

@JemZee the system is pretty good after 72 hours. I am a little surprised that it didn't show up in your account. If you haven't do submit a ticket in...granted it is the holidays, so you may not get much support until the new year. For some companies, they do a mandatory lock-down, I know my wife's company and my old company used to do that! Even though I would rather work on those days as it's super quiet, and my days off on another day!

But, 30 days is alot...granted, it may have been already applied, and when you did autopay, it might even used the $10 credit for a payment already...hence why you may not see it on your account anymore.

Do look at the Payment history though to confirm.

Also, in the overall payment, if you see that 'Refer-a-Friend' is at -$1.00 ... then you know it likely got applied, and the $10 likely was used up.

Re: $10 Referral Credit

JemZee — Fri, 29 Dec 2023 06:45:21 GMT

UPDATE: I sent in a ticket as was suggested and it has been resolved. It was resolved within 24hrs. Thanks guys for your recommendations.