topic Re: Transfer from koodo in Get Support

Transfer from koodo

mekola — Sat, 23 Dec 2023 02:57:55 GMT

Hey i need to trnsef my numba from koodo prepaid

Re: Transfer from koodo

Handy1 — Fri, 22 Dec 2023 22:06:29 GMT

@mekola Submit ticket with support and they can transfer the number for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer from koodo

hTideGnow — Fri, 22 Dec 2023 22:07:17 GMT

hi @mekola

For Koodo Prepaid, you will need to activate a PM account with a new number first.

After the account is fully ativated, submit a ticket with PM agent and ask them to manually port your Koodo phone number for you.

yuu can submit ticket with them here when it is ready

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer from koodo

Sansan — Fri, 22 Dec 2023 22:07:47 GMT

You can message a customer service representative at the link below to transfer you numba.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer from koodo

Andy85 — Fri, 22 Dec 2023 22:08:26 GMT

Hi @mekola

The transfer from Koodo to Public Mobile is a little tricky and usually requires extra assistance.

If your Koodo service was pre-paid, you need to contact the customer service team to transfer your number once you have created an account with temporary phone number. Here is the link to write to them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (Little envelope icon on the top-right of this page).

If post-paid you will need to contact the Porting team for assistance. They will re-trigger the porting request for you and fill in any gaps. I’ll send you the porting team number via private message. You will find the number in your community inbox shortly using this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer from koodo

Sansan — Fri, 22 Dec 2023 22:12:31 GMT

If you haven't done so yet, go on the website and pick a plan. Great offers on there. Download the public mobile app to your phone and activate the plan. Once you are done doing that, contact the below for the rest of the transfer of you numba.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer from koodo

HALIMACS — Fri, 22 Dec 2023 22:28:36 GMT

@mekola

did you try searching the “get help” section, there’s an article dedicated to that (near the bottom, it specifically discusses porting from Koodo prepaid)

https://www.publicmobile.ca/en/ns/get-help/articles/transfer-your-number

Re: Transfer from koodo

BKNS27 — Sat, 23 Dec 2023 01:48:55 GMT

@mekola

You need a SIM first before porting over to PM. They are $10 at a Telus/Koodo/Monile Klinik or $4.99 at Amazon but there are rumours they will be free on Boxing Day.

Re: Transfer from koodo

Handy1 — Fri, 22 Dec 2023 23:22:29 GMT

@BKNS27 Physical SIM cards are free right now for new activations