topic New Data Add On Did Not Start at Zero MB in Get Support

New Data Add On Did Not Start at Zero MB

tdebat — Tue, 04 Jan 2022 20:37:10 GMT

Hello,

I just purchased a 1GB data add on. The account status page did not show the initial usage as zero (0MB). How can I contact someone to have this corrected?

Thanks

Re: New Data Add On Did Not Start at Zero MB

ShawnC13 — Mon, 26 Feb 2018 14:30:54 GMT

@tdebat, sorry to hear that you have an issue with your data addon.

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Re: New Data Add On Did Not Start at Zero MB

will13am — Mon, 26 Feb 2018 15:30:48 GMT

@tdebat, what does the overview page show about the add-on. Add-on purchasing is two steps, step one causes a fund transfer into the account. With adequate funds in the account, you go back and purchase the add-on in step two. Usually the problem with add-ons is step two is not completed.