topic Re: Payment issue in Get Support

Payment issue

Alibababa — Fri, 22 Dec 2023 18:39:27 GMT

It says “Payment Failed! Please try again or use a different payment method.” No matter what card I use. All my cards work fine though.

Re: Payment issue

hTideGnow — Fri, 22 Dec 2023 18:41:45 GMT

hi @Alibababa

important step, wait an hour and try again using Incognito/private/secret mode on your browser

If same, please submit ticket with CS agent for further help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you want to resume service first, the get a voucher from Shoppers Drug mart and load it using *611

Re: Payment issue

Andy85 — Fri, 22 Dec 2023 18:46:43 GMT

Hi @Alibababa,

There is a known issue with credit card payments that was worked on. Here is the recommendation that was given to users:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

If you have tried all of this and are still unsuccessful, please submit a request to customer service by writing to them using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (Little envelope icon on the top-right of this page).

Re: Payment issue

Handy1 — Fri, 22 Dec 2023 18:47:45 GMT

@Alibababa You may need to wait one full hour and try again incognito mode or private mode . Also consider trying on the app instead or from another device even . If still no luck submit ticket with support to help you update the credit card info

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437