topic Unable to Register in Get Support

Unable to Register

Lush1 — Sat, 23 Dec 2023 03:14:11 GMT

I did not purchase an e sim or sim card during registration. As a result, I am not able to complete the registration process.

hTideGnow — Fri, 22 Dec 2023 17:44:28 GMT

no worries, still can do something

you want a physical sim card? just go to a Telus or Koodo store and ask for a Public Mobile sim card

after you got the card, use the Public Mobile app to login and enter the sim card number to complete the activation.

If there is problem with login or other issue, you can submit ticket with CS agent for help.

Andy85 — Fri, 22 Dec 2023 17:53:22 GMT

Yes, you'll eventually need a Sim in order to get your Public Mobile service. You can order SIM cards several ways:

You can order a Physical SIM directly from the Public Mobile website! You can have the card delivered straight to your address!
You can order a Physical SIM directly from Amazon! Shipping time tends to be quicker with Amazon.
You can order an eSIM (electronic SIM) directly from the Public Mobile App and start using it right away.
You can pick up a physical SIM card from a nearby store. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest you stores closest to you that sell SIM cards.

Lush1 — Fri, 22 Dec 2023 18:10:57 GMT

Thank you.