topic Re: Port number from Fizz error in Get Support

Port number from Fizz error

Pascal1965 — Fri, 22 Dec 2023 15:12:18 GMT

Hello,

I subscribed my father yesterday to the $24 4 gig plan with esim (Pixel 6). When it came time to transfer his phone number from the old carrier (fizz), I entered the correct information in the Public Mobile App. We received the text message asking him to confirm that he wanted to leave fizz. We replied "yes". Then a text from Puclic Mobile saying there had been a problem with the operation. (although I'm sure I entered the right fizz account number).

Unable to open a ticket on public mobile, error 404 😞

He doesn't want to lose his phone number as he's expecting important calls from the hospital.

What can I do?

Re: Port number from Fizz error

Handy1 — Fri, 22 Dec 2023 15:13:02 GMT

@Pascal1965 I’ll send you the porting team number private message right away . They can re trigger the port request for you . But I’ll also leave you with this direct link to support should they be needed for further assistance

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port number from Fizz error

hTideGnow — Fri, 22 Dec 2023 15:17:46 GMT

HI @Pascal1965

call Porting team for update. I will send you the porting team number, check your Community inbox

Re: Port number from Fizz error

Pascal1965 — Fri, 22 Dec 2023 16:28:40 GMT

Thank you all for your help, the problem has been solved with the port number department. 🙂