topic Re: Porting number problem in Get Support

Porting number problem

JohnUpdike — Fri, 22 Dec 2023 14:29:02 GMT

Switched to Fido. I accidentally activated Fido without porting my old number from Public.

Now I want to port, but I can’t, because Public will only port over by sending me confirmation code to the old number, which of course doesn’t work!

Is my old lovely number irrevocably lost?

Re: Porting number problem

Handy1 — Fri, 22 Dec 2023 14:32:09 GMT

@JohnUpdike You just need to make sure your public mobile account is active and they start the port at Fido leaving PM sim in phone to reply YES to the confirmation text to port to Fido

Re: Porting number problem

hTideGnow — Fri, 22 Dec 2023 14:34:53 GMT

@JohnUpdike

where is your PM sim card? don't tell me you threw away

but you might still be ok, first submit ticket ask ask PM agent to help to manual approve the porting with your verbal approval, then go back to Fido and ask them to initiate the port request. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting number problem

JohnUpdike — Fri, 22 Dec 2023 14:36:29 GMT

It was eSIM

Re: Porting number problem

hTideGnow — Fri, 22 Dec 2023 14:38:14 GMT

@JohnUpdike wrote:
It was eSIM

HI @JohnUpdike

then not bad, if you have not deleted it from the device, you can still enable it to receive text

but if you deleted, then follow my link above to submit ticket and ask agent to approve the porting request on behalf

Re: Porting number problem

Handy1 — Fri, 22 Dec 2023 14:51:53 GMT

@JohnUpdike Even if you got a new physical SIM card from Telus mood store or Amazon . And you can get support room card swap the number for you and then you can port number out . But if you can log into your account you can sim card swap the number yourself in profile page

SIM SWAPPING profile tabs

If you can’t log it ask support to do it for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting number problem

hTideGnow — Fri, 22 Dec 2023 14:43:12 GMT

HI @JohnUpdike don't waste money buy a sim card yet, check with agent and push them to help to approve the porting without your sms approval. I had friend able to have them agree with his verbal approval and so no need to waste $5 for the sim again

Re: Porting number problem

JohnUpdike — Fri, 22 Dec 2023 14:44:45 GMT

I activated Fido, so PM is not active. I didn’t use physical SIM I used eSIM, so I don’t know how to reactivate PM.

Re: Porting number problem

Handy1 — Fri, 22 Dec 2023 14:45:44 GMT

@JohnUpdike You can try and see I support will do as @hTideGnow suggests but it’s my understanding that only works if your were moving to Koodo or Telus family which is same as PM and not so much when moving to Telus competition

Re: Porting number problem

JohnUpdike — Fri, 22 Dec 2023 14:48:43 GMT

I can’t log in ! They will only let me log in by sending a confirmation number to my phone number, which is not working!

Re: Porting number problem

JohnUpdike — Fri, 22 Dec 2023 14:50:27 GMT

Oh I see, there was a typo in your message ‘can’ should be ‘cant’ lol. Okay I will follow your advice. Thx for your help.

Re: Porting number problem

Handy1 — Fri, 22 Dec 2023 14:52:33 GMT

@JohnUpdike Hahahaha yes good eye I just edited my last post to “can’t “ ty

Re: Porting number problem

hTideGnow — Fri, 22 Dec 2023 14:53:24 GMT

HI @JohnUpdike

but you really don't need to waste $5 for a sim card, check with agent first.. .

Re: Porting number problem

JohnUpdike — Fri, 22 Dec 2023 15:17:50 GMT

For future reference, I was able to go into my iphone settings>cellular>SIMs> where the public mobile SIM showed as ‘off’ and my Fido (listed as ‘personal’) showed as ‘on’.

i just turned on my public mobile SIM again. So I should be able to receive text confirmation codes, get into my account, and port my number. We’ll see.

Re: Porting number problem

JohnUpdike — Fri, 22 Dec 2023 15:19:00 GMT

For future reference, I was able to go into my iphone settings>cellular>SIMs> where the public mobile SIM showed as ‘off’ and my Fido (listed as ‘personal’) showed as ‘on’.

For future reference, I was able to go into my iphone settings>cellular>SIMs> where the public mobile SIM showed as ‘off’ and my Fido (listed as ‘personal’) showed as ‘on’

i just turned on my public mobile SIM again. So I should be able to receive text confirmation codes, get into my account, and port my number. We’ll see.

Re: Porting number problem

Handy1 — Fri, 22 Dec 2023 15:20:23 GMT

@JohnUpdike Yes perfect now just get Fido to re send the port request and reply YES to the confirmation text