topic Re: [Resolved] Issues Updating Credit Cards in Get Support

Re: Can't update credit card

PLZ — Fri, 22 Dec 2023 14:16:10 GMT

Same here! In my case, I lost my credit card on the same day as my billing day! Three days of frustration and I got a new plan from Virgin: $34 for 40 GB! But I'm not able to port my PM number to Virgin because my PM number is deactivated! How on earth did I end up as a PM customer? it's a pure nightmare!

Re: [Resolved] Issues Updating Credit Cards

PLZ — Fri, 22 Dec 2023 14:04:26 GMT

I've lost my service for 3 days now and have been trying to update with my new credit card. No luck and frustrated. Got a new plan from Virgin but not able to port my PM number because it's deactivated! Cannot pay my PM bill via my bank either! For god's sake, please take my money and let me go! The $30 bill has been taking days of my time and bringing frustration! Never PM again!

Re: [Resolved] Issues Updating Credit Cards

hTideGnow — Fri, 22 Dec 2023 14:14:46 GMT

HI @PLZ

A quick way is to buy a voucher from Shoppers drug mart and load it using *611

or you can also try submit ticket with agent and ask them to check what went wrong with the credit card update.

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't update credit card

Handy1 — Fri, 22 Dec 2023 14:19:03 GMT

@Heather1109 If your make payment on PM to resume services with pm you can then port your number to virgin . If you want to keep the number that is

Re: Can't update credit card

PLZ — Fri, 22 Dec 2023 14:21:05 GMT

I wouldn't be here if I were able to pay PM! For god's sake, it's $30!

Re: Can't update credit card

Handy1 — Fri, 22 Dec 2023 14:23:22 GMT

@PLZ you can buy payment voucher and load it on to your account *611 to resume services and once up and running port the number out , or get support to update the credit card info for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: [Resolved] Issues Updating Credit Cards

PLZ — Fri, 22 Dec 2023 14:24:11 GMT

Thanks for trying to help. I've thrown away my PM sim. I've sent them a msg via the link you gave. See if they would reply.

Re: [Resolved] Issues Updating Credit Cards

hTideGnow — Fri, 22 Dec 2023 14:32:09 GMT

HI @PLZ

test if you can still login My Account using email as the 2FA (click "Didn't receive code" and select Send email)

if you can login My Account, you can load voucher that way, so the voucher route will still work to resume the account

however, you still need agent's help to approve your port request since you lost your sim card